Eugene Koonce

• Managed operational aspects of medical facility, ensuring seamless administrative processes.
  Coordinated scheduling, patient record management, and insurance billing for efficiency.
  Acted as primary liaison between patients and healthcare professionals to improve service delivery.
  Facilitated effective communication among staff, enhancing teamwork and collaboration.
  Oversaw patient care coordination, ensuring timely access to services and resources.
  Developed procedures to enhance office operations and reduce delays.
• Obtained authorization information from provider referrals to ensure accuracy for upcoming appointments.

Responded to member, provider, and broker inquiries regarding product details and claims.

Conducted thorough research to resolve billing questions and eligibility issues.

Provided first-level problem resolution through effective communication strategies.

Delivered accurate information about products and services to customers.

Processed billing inquiries and calculated charges efficiently.

Supported sales efforts by fostering relationships with store personnel to ensure product availability and execute promotions.

Managed daily operations for supply of Nabisco products to over 250 vendors, maintaining inventory and introducing new merchandise.

Implemented targeted sales strategies based on customer buying patterns to boost purchasing activity.

Generated sales calls to strengthen existing client relationships and establish new accounts.

Monitored customer accounts to ensure timely payments and notified management of potential delinquencies.

Provided weekly reports to senior management on sales performance, new client acquisitions, and inventory status across territories.

Developed leads through direct customer engagement, recommending suitable products and services to meet needs.

• Anticipated customer concerns, delivering practical solutions to enhance overall satisfaction.