Eugene McCoy Jr.

Work History

Morey & Upton, LLP

01.2022 - 06.2022

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions to help with Property Damage claims.
Used customer service skills and analytical instincts to resolve customer concerns and promote loyalty to each client with integrity.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Assisted Attorney Morey with physically driving to local police departments to retain documents needed for particular clients(SR1, SR19, TCR).
Investigated and assessed damage to property and reviewed property damage estimates.
Communicated with colleagues periodically to secure solutions on the fly and adapted accordingly.
Provided accurate data into our web system Amicus, and completing a soft file copy to be stored away in company file library.
Established communication with insurance companies for both plaintiff and defendant from start to end to come up with an amicable solution for all parties involved with any type of claim.

Avrek Law Firm

01.2021 - 07.2021

Main duties were to review client files from top to bottom, meaning to verify all outstanding bills from his or her services/lien holders(Hospital, Physical Therapy, Orthopedic, Ambulance)
The ability to use Excel spreadsheet efficiently to net clients trust amount.
Corresponding with clients on a daily basis regarding the settlement of their case and any case updates frequently.
Record and stored client information in private folders.
Initiated claims with insurance companies, third-parties, Medical/Medicare, DHCS(Dept. Of Health Care Services)
Assisted with general office tasks, printing, and using scan folders
Scheduling calls between myself and clients to review files ensuring their file is 100% accurate.
The ability to have written and verbal communication skills and to work as a team and independently.

The Law Firm Of Higbee & Associates

08.2019 - 07.2020

Maintain high level of customer service to our clients as well as speaking with opposing attorneys defending Copyrights
Answered calls & emails to assist our attorneys with sever claims
Worked under the supervision of attorneys to provide solutions to better fit our clients
Learn how to adapt on the fly to Negotiate settlement to prevent claims from going to litigation
Settled over 20k a month to help prevent cases from escalating to courts

Nordstrom

10.2016 - 05.2019

Met company standards and needs serving customers great customer service.
Providing excellent communication to satisfy customer expectations.
Great experience opening and closing registers / counting drawers / cleaning the department.
Sold over 200,000.00 worth of merchandise ranging from our top of the line colognes to our high end clothing suits.
Great team player that's energetic and ready to make our team goal ! Well driven and love putting smiles on customer faces.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Assisted customers with prompt and polite support in-person and via telephone.
Increased business sales utilizing knowledge.

AMC Theaters

04.2016 - 07.2017

Greeted customers promptly and responded to questions.
Worked in competitive team environment to exceed revenue quotas.
Helped customers complete purchases, locate items, and join reward programs.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Wendy's

08.2013 - 02.2016

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Carefully maintained sanitation, health and safety standards in all work areas.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Took initiative to find extra tasks when scheduled duties were completed.
Greeted customers entering store and responded promptly to customer needs.
Tallied cash drawer at beginning and end of each work shift.
Used POS system to enter orders, process payments and issue receipts.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.