EUGENE MILLER III
PORT DEPOSIT,MD
Summary
Certified Dietary Manager with over 30 years of Leadership experience in Dining and Hospitality Services Management. Great success in building strong, cohesive teams, developing them to excel in their positions and attain career aspirations. Consistently meet or exceed financial goals throughout my career. Skilled at building rapport with client-partners and team members.
Overview
35
35
years of professional experience
Work History
Senior Director of Operations
Compass Community Living
Lancaster, PA
10.2020 - Current
- Managed the Dining Service operations of a multi-site organization, ensuring compliance with company and regulatory standards.
- Enhanced revenue and held expenses below budget each year of tenure.
- In addition to Healthcare meal service, we maintained all Retail operations for Residents and Associates through critical staffing shortages.
- Three consecutive years of deficiency free DOH Surveys for Dining Services.
District Manager
Cura Hospitality
01.2018 - 10.2020
- Manage 8 Retirement Communities throughout Pennsylvania and Maryland with annual total managed volume of $11.2MM
- Developed and outperformed budgeted revenue and expense goals for district each year
- Updated all Retail menus to enhance variety of offerings for Residents
- Cultivated the skills of management team members allowing 2 internal promotions to Director level positions.
Director of Dining Services
Quarryville Presbyterian Retirement Community
05.2014 - 12.2017
- Multi-Unit Continuing Care Retirement Community: Skilled Nursing, Personal Care, Multiple Residential Living Dining Rooms, 3 Retail Dining Concepts, Convenience Store
- Developed and opened three new retail Resident and Guest concepts: Commons Bistro, Convenience Store, The Joyful Scoop (50’s style Ice Cream/Soda Shop); and updated retail Café area
- Implemented POS declining balance system for Residential Living to replace 1 meal/day
- Created expanded a la carte menus and 5-week seasonal cycle menus.
General Manager
Sodexo Senior Living/ Brethren Village
Lancaster, PA
10.2006 - 05.2014
- Multi-Unit Continuing Care Retirement Community: Skilled Nursing Facility, Personal Care, Multiple Residential Living Dining Rooms, Child Day Care, Retail Coffee Shop, Full Service Retail Restaurant
- Developed and implemented strategic plan for blueprint and operations foodservice areas in $110MM expansion and redevelopment including new IL apartment, Skilled Nursing and Personal Care buildings
- Member of Operational Excellence Task Force – Senior management team responsible for compliance with bond financial and operational covenants
- Implemented retail restaurant casual dining venue into the first fully operational Chives American Grill concept for Sodexo Senior Living
- Implemented a Resident Centered Care approach to service in Skilled and Personal Care by eliminating tray service and decentralizing the points of service
- Certified Manager Trainer for newly hired foodservice managers throughout the Eastern U.S.
Resource General Manager
Sodexo Senior Living
01.2005 - 01.2006
- Initiated startup of account at Covenant Village of Florida; Interviewed and hired management team; implemented all proprietary systems and training
- Developed and implemented process improvement plans including staffing and budget adjustments to correct several underperforming accounts throughout Washington DC/Northern VA area.
Administrator of Hospitality Services
Cross Keys Village
New Oxford, PA
01.2000 - 01.2005
- Multi-Unit Continuing Care Retirement Community: Skilled Nursing Facility, Assisted Living, Residential Living, Full Service Casual Dining Retail Restaurant, Meals on Wheels, Adult Day Care Center, and Retail Cafeteria
- Managed Dining Services, Housekeeping, and Laundry departments
- Total operational responsibility including budget development
- Exceeded budget expectation: Reduced operational costs and increased revenue each year of tenure.
Executive Chef
Wood Company/Pickersgill Retirement Community
Towson, MD
01.1997 - 01.2000
- Continuing Care Retirement Community: Skilled Nursing, Assisted Living, Residential Living, and Retail Coffee Shop
- Manage and Supervise 55 union affiliated staff members
- Performed within budget expectations each year.
Chef Manager
Compass Group/ Dentsply International
York, PA
01.1989 - 01.1997
- Retail Dining venue for Corporate Headquarters and Manufacturing Complex
- (600 employees) Total operational responsibility for daily meal service extending from C-Suite team to front line staff
- P&L operation - Profit exceeded budget 6 of 7 years.
Education
Sodexo Executive Development Training
01-2010
Sodexo High Potential Leadership Course (Selected For Charter Group)
01-2009
Association of Nutrition And Foodservice Professionals
01-2000
Millersville University of Pennsylvania, Penn State University
01-1983
Skills
- Process Improvement
- Operations Oversight
- Strategic Planning and Execution
- Financial Controls Implementation
- Quality Assurance
- Retail Build Outs
- Cost Control
- Employee Development
Timeline
Senior Director of Operations
Compass Community Living
10.2020 - Current
District Manager
Cura Hospitality
01.2018 - 10.2020
Director of Dining Services
Quarryville Presbyterian Retirement Community
05.2014 - 12.2017
General Manager
Sodexo Senior Living/ Brethren Village
10.2006 - 05.2014
Resource General Manager
Sodexo Senior Living
01.2005 - 01.2006
Administrator of Hospitality Services
Cross Keys Village
01.2000 - 01.2005
Executive Chef
Wood Company/Pickersgill Retirement Community
01.1997 - 01.2000
Chef Manager
Compass Group/ Dentsply International
01.1989 - 01.1997
Sodexo Executive Development Training
Sodexo High Potential Leadership Course (Selected For Charter Group)
Association of Nutrition And Foodservice Professionals
Millersville University of Pennsylvania, Penn State University
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