Eugene Mitchler

Critical Facilities Technicians are responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within their assigned data center is operating per the requirements of the Director of Critical Facilities. This role serves as day-to-day on-site physical support following the leadership of the Supervisor of Critical Facility Operations.

Primary duties include but not limited to:

• Supports the critical facility operations of a data center environment
• Accepted direct accountability for the management and operations, preventative maintenance program implementation, and life-cycle management of critical facility assets associated with a data center environment, including, but not limited to: HVAC, UPS, PDU, transformers, and generators
• Reports Anomalies or discrepancies are reported to the Director of Critical Facilities immediately upon determination
• Adheres to preventative maintenance schedules, corrective maintenance actions, and break-fix incident response for all critical facility related systems

Critical Facilities Technicians are responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within their assigned data center is operating per the requirements of the Director of Critical Facilities.

Primary duties are but not limited to:

• Supports the critical facility operations of a data center environment
• Accepts direct accountability for the management and operations, preventativemaintenance program implementation, and life-cycle management of critical facility assets associated with a data center environment, including, but not limited to: HVAC, UPS, PDU, transformers, and generators

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations and employee evaluations.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies and inventory shrinkage.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Started out as an adjuster of product adjustments, inspecting tires, wheels and tubes for warranty purposes.
• Promoted to team lead position within a year and a half
• Relocated to Bakersfield, CA for two years to build the adjustment department in Shafter, CA
• Promoted to manager of product adjustments and relocated back to Lincolnton, NC.
• Managed as many as 19 employees across the states, which include, North Carolina, Nebraska and California

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Maintained quality assurance and customer satisfaction objectives.
• Preformed regular maintenance on vehicles which included oil and tire changes, fluid flushes, and alignments