Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugene Pennignton

Baltimore,MD

Summary

Being a Dynamic Operations Assistant and Digital Marketing Coordinator at Loving House Homecare, I learned to be skilled in enhancing customer support and executing outreach events. Known for attention to detail and fostering meaningful relationships, I improved billing accuracy and elevated brand visibility through engaging campaigns, ensuring a respectful and empathetic approach to family communication.

Overview

2
2
years of professional experience

Work History

Operations Assistant

Loving House Homecare
01.2025 - Current
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Expanded duties to assist invoicing and payroll processes in collaboration with administration, improving billing accuracy and payroll timeliness for caregivers.
  • Led and optimized digital marketing campaigns across platforms to increase inquiries and family engagement, while maintaining a patient, non-rushed approach to every interaction.
  • Strengthened cross-store and community partnerships with local businesses and organizations to broaden outreach and referral networks in Towson and surrounding areas.
  • Implemented process improvements that enhanced family experience, documentation quality, and communication efficiency, reflecting a focus on responsibility and respect.
  • Monitored feedback from families and staff to identify service gaps, then proposed and tested practical solutions to improve overall satisfaction.
  • Demonstrated consistent, thoughtful communication with families, avoiding pressure and ensuring a respectful pace throughout the decision-making process.

Digital Marketing Coordinator

Loving House Homecare
01.2024 - 12.2024
  • Coordinated promotional events both online and offline to increase brand awareness among target audiences.
  • Built and nurtured meaningful relationships with families, caregivers, and local healthcare partners to raise awareness of Loving House Homecare offerings.
  • Planned and executed community outreach and digital campaigns (social media, local events, referrals) with a family-centered, empathetic communication style.
    Crafted clear, supportive messages for families, reducing perceived wait times by providing thorough, patient-first information and resources.
  • Coordinated content and messaging that reflects respect, responsibility, and reliability, ensuring all communications were informative and accessible.
  • Served as a liaison across the organization to align marketing efforts with frontline goals, fostering trust and ongoing engagement with the community.
  • Supported onboarding and intake processes by listening attentively to family needs and guiding them through next steps at a considerate pace.
  • Enhanced brand visibility through social media campaigns, creating engaging and shareable content.

Education

Brave Virtual High School
Baltimore, MD

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • Administrative support
  • Consistent thoughtful communication
  • Plan and Execution of Outreach events
  • Invoice and Payroll processes

Timeline

Operations Assistant

Loving House Homecare
01.2025 - Current

Digital Marketing Coordinator

Loving House Homecare
01.2024 - 12.2024

Brave Virtual High School

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