Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Eugene Roberts

Charlotte,NC

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Operations Manager

Brenntag Mid-South
09.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.

Training Coordinator

Sherwin Williams
03.2018 - 06.2024
  • Updated existing training programs for new work processes, process modifications, and system upgrades.
  • Collaborated with cross-functional teams to establish training objectives, and timelines.
  • Assessed training needs of staff and developed customized training plans to address those needs.
  • Mentored trainers on how best to deliver instruction in an engaging manner that encourages active participation from learners.
  • Trained existing personnel on new or enhanced applications, products and job functions.
  • Coordinated and managed training databases, ensuring data accuracy and integrity.
  • Reported and evaluated progress of employees under guidance during training periods.
  • Provided feedback and guidance to management regarding best practices for employee development initiatives.
  • Documented processes used in delivering training programs including lesson plans, evaluation forms, and other resources.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.

Production Supervisor

Sherwin Williams
11.2001 - 03.2018
  • Coordinated the planning and execution of production orders, ensuring on-time delivery.
  • Developed and maintained detailed documentation of production processes and activities.
  • Trained employees on equipment operations and work and safety procedures.
  • Trained new employees on safety protocols, operating procedures, and product specifications.
  • Resolved conflicts between personnel by utilizing effective communication skills and problem-solving techniques.
  • Wrote and conducted formal performance reviews for production personnel.
  • Developed and implemented production schedules, monitored progress of production goals to ensure timely completion.
  • Enforced plant policies and procedures and general housekeeping to drive operations.
  • Delivered written reports of issues, problems and observations to senior leadership.
  • Monitored employee attendance records and enforced company policies regarding punctuality and absenteeism.

Warehouse Manager

Prillaman Chemical (Univar)
05.1998 - 08.2001
  • Directed daily activities and workload for warehouse team to achieve output goal requirements.
  • Oversaw warehouse job functions to meet on-time delivery needs.
  • Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse.
  • Tracked inventory levels on a regular basis utilizing bar coding systems and cycle counting processes.
  • Collaborated closely with cross-functional teams such as IT, HR, Finance and Accounting departments in order to achieve organizational objectives.
  • Built relationships with vendors, leading to expanded product offerings and cost savings.
  • Developed and implemented effective safety procedures to ensure compliance with OSHA regulations.
  • Guided loading and unloading of goods, maintaining safety standards at all times.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Provided leadership guidance by setting clear expectations for staff members' job duties and responsibilities.
  • Enforced on-time shipment of products to create exceptional customer experiences.
  • Enforced company policies related to safety regulations, security protocols, ensuring adherence by all staff members.
  • Monitored employee attendance records; addressed any discrepancies or disciplinary actions as necessary.
  • Created reports for upper management detailing warehouse performance indicators such as labor costs, delivery times, and material handling costs.
  • Oversaw the recruitment process for new employees; conducted interviews and provided training as needed.
  • Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions.
  • Evaluated employee performance, motivating and disciplining staff when necessary.
  • Ensured efficient management of warehouse operations and personnel, including receiving, loading, unloading, storage, inventory control, shipping, distribution and returns.

Education

Some College (No Degree) - Criminal Justice

Chowan University
Murfreesboro, NC

Skills

  • Team leadership
  • Operations management
  • Planning and implementation
  • Employee relations and conflict resolution
  • Operational efficiency
  • Operations monitoring
  • Staff management
  • Inventory management
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Workflow optimization
  • Project management abilities

Certification

  • FORKLIFT CERTIFICATION
  • CPR, AED AND FIRST AID CERTIFICATION

Timeline

Operations Manager

Brenntag Mid-South
09.2024 - Current

Training Coordinator

Sherwin Williams
03.2018 - 06.2024

Production Supervisor

Sherwin Williams
11.2001 - 03.2018

Warehouse Manager

Prillaman Chemical (Univar)
05.1998 - 08.2001

Some College (No Degree) - Criminal Justice

Chowan University

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Eugene Roberts