Eugene Robinson
Los Angeles,CA
Summary
Dedicated team player with demonstrated training and problem-solving abilities, time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Front of House Team Leader/ LIne Cook
Compass Group Management
10.2022 - 11.2023
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Loan Modification Specialist
Wells Fargo
02.2020 - 10.2022
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
Call Center Team Lead
Tmoblie
07.2015 - 11.2019
- Handled advanced issues with calm, knowledgeable and professional approach.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Oversaw team of [Number] agents focused on [Type] calls.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Investigated and resolved customer inquiries and complaints quickly.
Fleet Service Agent/ Gate Agent
American Airlines
07.2010 - 08.2014
- Documented all required information regarding cargo weight and destination.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Guided planes for all arrivals and departures with strong focus on safety.
- Deiced aircraft and guided to proper gate and runway positions.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
Education
Associate of Science - Business Administration
Los Angeles Trade Technical College
Los Angeles, CA06.2015
High School Diploma -
Crenshaw High
Los Angeles, CA06.2006
Skills
- Money Handling
- Team Collaboration
- Multilingual
- Training and Mentoring
- Inventory Control
- Customer Service
- Food and Beverage Service
- New Products Evaluation
Timeline
Front of House Team Leader/ LIne Cook
Compass Group Management
10.2022 - 11.2023
Loan Modification Specialist
Wells Fargo
02.2020 - 10.2022
Call Center Team Lead
Tmoblie
07.2015 - 11.2019
Fleet Service Agent/ Gate Agent
American Airlines
07.2010 - 08.2014
Associate of Science - Business Administration
Los Angeles Trade Technical College
High School Diploma -
Crenshaw High
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