Eugene Sebaly
Bishop,TX
Summary
Highly Capable Advanced Telecommunicator proficient in managing high call volumes. Keep calm in stressful situations by relying on knowledge, abilities, and strong telecommunication skills. Skilled at completing daily assignments and contributing to team success. Five plus years as a Telecommunications Operator.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
City of Kingsville
Kingsville, TX
06.2019 - Current
- Prioritized resource allocation during high-volume periods or emergencies by assessing caller needs and available personnel.
- Calmed distressed callers while obtaining crucial details about their situation and maintaining clear communication lines.
- Handled administrative tasks such as data entry, filing reports, and updating databases.
- Worked closely with supervisors to address any issues that arose during shifts or required higher-level decision-making authority.
- Continuously updated officers' status throughout their shift to track availability for additional assignments.
- Assisted in organizing special events or operations requiring coordination between multiple agencies or jurisdictions.
- Conducted regular equipment checks to ensure proper functioning of communication devices and computers.
- Operated computer-aided dispatch systems to efficiently prioritize and manage incoming calls.
- Coordinated with multiple law enforcement agencies, fire departments, and medical services to ensure effective response.
- Monitored radio channels for updates from officers in field, providing assistance as needed.
- Initiated emergency service notifications for crisis situations requiring immediate attention from specialized units or organizations.
- Maintained accurate records of all dispatched calls, including location, nature of incident, and responding units.
- Dispatched appropriate response teams based on reported incidents and department protocols.
- Kept detailed logs for future reference or legal purposes, ensuring accuracy in documenting case-related information.
- Utilized mapping software to assist officers in locating incidents and navigating through unfamiliar areas.
Correctional Officer
Geo Group Inc
Robstown, TX
07.2014 - 04.2019
- Kept records and drafted reports detailing offender movements or rule violations.
- Searched vehicles entering and leaving premises to inspect for contraband and detect trafficking.
- Safeguarded facility access, monitoring entrances and screening visitors.
- Maintained accurate records of inmate behavior, medical issues, and incidents for review by higher authorities.
- Patrolled assigned areas to assess facility security and verify offender counts.
- Participated in ongoing training sessions covering topics such as first aid procedures, self-defense tactics, crisis intervention techniques, and cultural sensitivity.
- Used and maintained keys, two-way radios and equipment, reporting faults or issues promptly.
- Monitored video surveillance systems regularly to identify suspicious activity or potential threats within facility.
- Supervised offender work details carrying out institutional grounds maintenance.
- Conducted orientation and on-the-job training for subordinate officers.
- Performed routine inspections of security equipment like metal detectors or x-ray machines to ensure optimal functionality.
- Escorted high-risk offenders during transportations while ensuring public safety at all times.
Crew Trainer
McDonald's
Kingsville, TX
09.2012 - 07.2014
- Coordinated with management to implement improvements in overall restaurant operations.
- Participated in hiring process by reviewing applications, interviewing candidates, and making recommendations to management.
- Provided ongoing support and guidance to crew members throughout their shift duties.
- Supervised daily cleaning tasks to maintain clean and safe working environment for all employees.
- Resolved customer complaints and issues in timely and professional manner.
- Developed training materials and resources to help improve crew member skills and knowledge.
- Ensured compliance with local health department regulations by performing routine inspections of kitchen equipment.
- Trained new crew members on food preparation, cooking techniques, and safety procedures.
- Conducted regular performance evaluations for crew members to ensure consistent service quality.
- Delivered results using role-playing, simulations and lectures.
Education
High School Diploma -
HM King Highschool
Kingsville, TX01-2013
Some College (No Degree) -
Coastal Bend Community College
Kingsville, TXSkills
- Time Management
- Team Collaboration
- Quality Assurance
- Effective Communication
- Resource Allocation
- Decision Making
- Interpersonal Skills
- Active Listening
- Emergency Response
- Multitasking Abilities
Languages
English
Native/ Bilingual
Certification
- Advanced Telecommunicator
Timeline
Telecommunications Operator
City of Kingsville
06.2019 - Current
Correctional Officer
Geo Group Inc
07.2014 - 04.2019
Crew Trainer
McDonald's
09.2012 - 07.2014
High School Diploma -
HM King Highschool
Some College (No Degree) -
Coastal Bend Community College
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