Eugene Sesma III
Fullerton,CA
Summary
Enthusiastic Service Desk Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of IT troubleshooting protocol and training in technical support to learn, grow and excel in the field.
Overview
5
5
years of professional experience
Work History
Service Desk Agent
Turner Techtronics
Burbank, CA
12.2018 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered 30 or more service tickets a day into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Barista
Starbucks
Fullerton, California
10.2020 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Skills
- Personable Demeanor
- Customer Satisfaction
- Ability to Adapt
- Train New Co-Workers
- Time Management
- Troubleshooting Expertise
Timeline
Barista
Starbucks
10.2020 - Current
Service Desk Agent
Turner Techtronics
12.2018 - Current
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