Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Eugene Son

Irvine,California

Summary

Dependable Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management, with 5+ years of serving and service experience.

Overview

6
6
years of professional experience

Work History

Supervisor

Oishi Shabu Shabu
09.2021 - 02.2024
  • Quality service to 100,000+ customers
  • Practice safe food handling methods while using interpersonal skills to ensure positive service experiences for guests
  • Consistently praised for strong efficiency and customer relations in a fast-paced environment
  • Provide menu and recommend food and drink options based on customer queries.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Mentored newly hired employees.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Server

Chomp Rockin' Sushi Restaurant
04.2021 - 09.2021
  • Promptly serve food orders and various hot and cold beverages to customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Processed orders and sent to kitchen employees for preparation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Chomp Rockin' Sushi Restaurant
10.2020 - 04.2021
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Shift Leader

BWON Shabu & BBQ
10.2020 - 04.2021
  • Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
  • Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.

Shift Leader

Sul & Beans Restaurant
02.2018 - 08.2019
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Arts in Sociology -

School of Social Sciences, University of California, Irvine
Irvine, CA
06.2024

Skills

  • Tableside Etiquette
  • High-volume dining
  • Sales expertise
  • Order Accuracy
  • Ability to Lift 50 Pounds
  • Tableside Service
  • Guest Seating
  • Food safety practices
  • Hospitality service expertise
  • Upselling and Cross Selling
  • Guest Relations Management
  • Exceptional customer service

Additional Information

Reference

Kenny Back Oishi Shabu Shabu Irvine Manager

(213)296-7472

Timeline

Supervisor

Oishi Shabu Shabu
09.2021 - 02.2024

Server

Chomp Rockin' Sushi Restaurant
04.2021 - 09.2021

Server

Chomp Rockin' Sushi Restaurant
10.2020 - 04.2021

Shift Leader

BWON Shabu & BBQ
10.2020 - 04.2021

Shift Leader

Sul & Beans Restaurant
02.2018 - 08.2019

Bachelor of Arts in Sociology -

School of Social Sciences, University of California, Irvine

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