Eugene Webster
Apple Valley,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Service Sales Representative
West Coast Energy Systems
07.2019 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Attended industry conferences as a company representative; networked with potential clients while upholding brand image professionally at all times.
- Implemented successful sales strategies to identify new leads and expand market presence.
- Optimized generator performance through meticulous calibration of voltage regulators, governors, and other key components during maintenance visits.
- Performed load bank testing on newly installed or repaired generators to ensure they met established performance standards before returning them to operation.
- Troubleshot problems with engines and breakers.
- Maintained detailed service records to track generator performance, identify trends, and improve future maintenance plans.
- Developed preventative maintenance schedules tailored to each client''s specific needs, prolonging the life of their equipment while minimizing disruptions from unexpected breakdowns.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
Sales Manager
Mathis Brothers
06.2011 - 07.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Assistant Manager
Walmart
02.2006 - 05.2011
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Plumber Technician
Rescue Rooter
08.1998 - 02.2005
- Completed complex plumbing installations for residential and commercial clients, resulting in increased revenue for the company.
- Developed detailed proposals that outlined project scope, timeline, materials required, and estimated costs to effectively communicate expectations to clients.
- Maximized productivity by maintaining an organized inventory of tools, equipment, and supplies.
- Served as a reliable point-of-contact for clients during the entire project lifecycle from consultation to post-installation follow-ups ensuring customer satisfaction at every stage.
- Delivered high-quality workmanship while meeting strict deadlines for both routine maintenance tasks and emergency repairs.
- Reduced callbacks for repairs by performing thorough diagnostics and implementing long-lasting fixes.
- Improved customer satisfaction by promptly addressing plumbing issues and providing efficient solutions.
- Troubleshot diverse plumbing problems to accurately diagnose the root cause before commencing repairs.
- Increased client retention through exceptional communication skills, explaining complex issues in a clear and concise manner.
- Enhanced workplace safety by adhering to industry best practices and following company protocols.
- Installed, repaired and maintained water, gas and sewer systems.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Measured, threaded, and cut materials to correct angles.
- Planned pipe system layout, installation and repair according to specifications.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
Laborer
Olsen Rooter
01.1994 - 05.1998
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Prepared job sites by removing debris and setting up materials and tools.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Improved system performance through skilled pipefitting techniques that ensured proper alignment and connection between components.
- Demonstrated versatility in handling various types of plumbing jobs, from residential repairs to new construction installations.
Education
High School Diploma -
Azusa High School
Azusa, CA06.1995
Skills
- Plumbing Repairs
- Drainage Systems Repair
- Installation and Repair
- Troubleshooting ability
- Preventive Maintenance
- Attention to Detail
- Customer Service
- Valid Driver's License
Timeline
Service Sales Representative
West Coast Energy Systems
07.2019 - Current
Sales Manager
Mathis Brothers
06.2011 - 07.2019
Assistant Manager
Walmart
02.2006 - 05.2011
Plumber Technician
Rescue Rooter
08.1998 - 02.2005
Laborer
Olsen Rooter
01.1994 - 05.1998
High School Diploma -
Azusa High School
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