Eugene Williams
Waldorf,MD
Summary
Customer-oriented General Manager with five years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Store Manager
Cold Stone Creamery
Gaithersburg, MD
07.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Assistant Manager
Cold Stone Creamery
Waldorf, MD
02.2017 - 07.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Key Holder
Package Handler
UPS
Waldorf, MD
11.2020 - 07.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
Bachelor of Science - IT
College of Southern Maryland
La Plata, MD06.2018
High School Diploma -
Westlake High School
Waldorf, MD06.2018
Skills
- Department Oversight
- Employee Motivation
- Originality and Creativity
- Finance and Accounting Oversight
- Decision Making
- Recruitment and Hiring
- Sales Promotion
- Budget Control
- Goal Setting
- Staff Scheduling
- Sales Tracking
- Team Leadership
- Customer Service
- Customer Service Management
- Training Management
- Verbal and Written Communication
- Payroll Administration and Timekeeping
- Customer Relations
- Inventory Tracking and Management
- Direct Sales
- Money Handling
- Policy Development and Enforcement
- Business Leadership
- Problem Anticipation and Resolution
- Proficient in Microsoft 365
Refereences
Available upon request.
Timeline
General Store Manager
Cold Stone Creamery
07.2021 - Current
Package Handler
UPS
11.2020 - 07.2021
Assistant Manager
Cold Stone Creamery
02.2017 - 07.2021
Bachelor of Science - IT
College of Southern Maryland
High School Diploma -
Westlake High School
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