Eugene Willis
Philadelphia,PA
Summary
Proven leader in high-pressure culinary environments, adept at multitasking and fostering teamwork, showcased during tenure at Flanigan's Boathouse Conshohocken. Excelled in inventory management and customer service, significantly reducing food waste and enhancing guest satisfaction. Skilled in food safety, ensuring compliance and achieving top health inspection scores, demonstrating a commitment to excellence and operational efficiency. Talented kitchen leader offer over [Number] years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Flanigan's Boathouse Conshohocken
03.1998 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- BBQ pit boss and experience with working a wood smoker
- Create daily menu items, lunch and dinner specials
- Cater offsite parties and events
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Sauté Cook
Olive Garden
05.2001 - 10.2002
- Covered, dated, rotated and properly stored food items to preserve quality and freshness.
- Organized server tickets to expedite food orders.
- Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
- Maintained neat appearance and clean uniform to project professionalism to customers.
- Prepared sauces and garnishes to complement sauteed menu items.
- Set up and maintained saute station to facilitate kitchen operations.
Server
Zu Zu Handmade Mexican Food
01.1998 - 11.1998
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Worker
Uhaul Moving And Storage
03.1997 - 12.1997
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PA06.1997
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
Certification
Safe Serve certified 2027
Timeline
Sauté Cook
Olive Garden
05.2001 - 10.2002
Kitchen Manager
Flanigan's Boathouse Conshohocken
03.1998 - Current
Server
Zu Zu Handmade Mexican Food
01.1998 - 11.1998
Warehouse Worker
Uhaul Moving And Storage
03.1997 - 12.1997
High School Diploma -
Olney Charter High School
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