Eugene Wright
Hagerstown,MD
Summary
Results-oriented Owner/Operator Truck Driver with extensive experience at Wright Way Enterprise LLC. Expertise in DOT compliance and cargo loading, complemented by strong customer service skills. Notable for maintaining detailed maintenance records and building positive client relationships, driving operational efficiency and safety. Aiming to leverage skills to enhance logistics operations in a challenging environment.
Overview
6
6
years of professional experience
Work History
Owner/Operator Truck Driver/Amazon FBA Seller
Wright Way Enterprise LLC
Hagerstown, MD
01.2025 - Current
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Reported any incidents or accidents to management immediately upon occurrence.
- Developed positive relationships with customers by providing excellent customer service.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Maintained accurate mileage logs and other required documentation.
Yard Switcher
FedEx
Hagerstow, Maryland
11.2024 - Current
- Maintained communication with Yard Switcher personnel during operations to coordinate activities.
- Conducted pre-trip inspections on assigned vehicles to verify safety.
- Tracked cargo movements throughout the yard by recording information into computer systems accurately.
- Enforced company policies pertaining to safety procedures when operating any type of machinery or vehicle.
- Utilized radio communication devices to communicate with drivers regarding directions or delays.
- Loaded and unloaded containers from trucks using the appropriate lifting techniques.
Truck Driver /Customer Support Specialist
Dairy Maid
Fredrick, MD
01.2020 - 11.2024
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Conducted pre-and post-trip truck inspections ensuring adherence to safety regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
Customer Support Specialist
Colonial Sach & Door
Fredrick, MD
10.2019 - 01.2022
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Participated in team meetings to discuss strategies for improving customer experience.
Education
Associate of Science - Business Administration
Florida State College
Jacksonville, FL06-1989
Skills
- Maintenance record keeping
- DOT compliance
- Cargo loading
- Vehicle inspections
- Customer service
- Safety protocols
Affiliations
- Awarded the 1 Sales and Leasing Consultant for Northern New Jersey 2008
Timeline
Owner/Operator Truck Driver/Amazon FBA Seller
Wright Way Enterprise LLC
01.2025 - Current
Yard Switcher
FedEx
11.2024 - Current
Truck Driver /Customer Support Specialist
Dairy Maid
01.2020 - 11.2024
Customer Support Specialist
Colonial Sach & Door
10.2019 - 01.2022
Associate of Science - Business Administration
Florida State College
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