Eugene Yannayon
Canton,Ohio
Summary
Knowledgeable Installer offering 1 year of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.
Overview
9
9
years of professional experience
Work History
Inside Installer
Utility Metering Solutions
06.2023 - Current
- Using various hand tools to safely remove old water meters out of customers homes and install new water meters to ensure accurate readings for the city of Akron
- Maintained good customer support and respect while inside customers homes to ensure no damage was done to home or customer personnel possessions
- Within a fast-paced environment, I rose to installing 12 plus meters a day quickly catching on and meeting company standard
- Effectively and safely trained new hires on installation process
Charter Communications
01.2022 - 01.2023
- Using multiple computer programs, I assisted incoming customer calls with various internet, voice, and billing questions and issues both accurately and promptly
- Maintained good customer support skills using in-house training to ensure a great customer experience while over the phone.
Charter Communications
06.2021 - 01.2022
- Field Technician II (June 2021 – 2022)
- Troubleshooting internet, CTV, and telecommunication issues at customer houses using the tools provided to check signal levels, coax cable integrity, coal cable fittings, and splitters
- Good understanding of how to run coax cable and or phone lines through customer properties and or houses to give them a reliable connection to our services while ensuring the coal cable or phone lines are neat and maintain an appealing look inside and outside of the customer home
- Using communication skills to help explain equipment and the functions of equipment to customers so they can have a basic understanding of how Charter/Spectrum services can work best for them
- Ensuring that every job I do is to the best of my ability and that the customer is satisfied with their Charter/Spectrum services before leaving the job.
Combat Engineer
US Army
03.2015 - 02.2020
- Held the rank of Private-Private First Class (E-1, E-3) and performed many duties such as vehicle upkeep, weapon upkeep, following training procedures to complete various training activities correctly and safely
- Held the rank of Specialist/Corporal (E-4) for 2 years
- Given the position of Team Leader, I would help create training plans and classes to train up to 150 personnel at a given time
- I was directly in charge of up to 7 personnel at any given time and ensured that these personnel were at the right place at the right time in the right uniform and doing the right thing at all times
- Given the important task of TC (Truck Commander), I would ensure that my vehicle was up to date on all maintenance and all components were working properly
- Ensuring that all communication equipment was running and working properly so that the driver, gunner, and myself were able to effectively and accurately communicate with other vehicles and ground units at any given time within the training environment
- Having an effective vehicle team and ensuring that each individual was trained properly and efficiently in all aspects of the vehicle and vehicle upkeep.
Education
Perry High School
05.2014
Skills
- Customer Service
- Troubleshooting
- Time Management
- Attention to Detail
- Organization and Time Management
- Hand-Eye Coordination
Timeline
Inside Installer
Utility Metering Solutions
06.2023 - Current
Charter Communications
01.2022 - 01.2023
Charter Communications
06.2021 - 01.2022
Combat Engineer
US Army
03.2015 - 02.2020
Perry High School
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