EUGENE M. THOMAS

Responsible for accelerating Cloud growth for a portfolio of large-scale resellers that use Ingram’s CloudBlue platform. Consult at the executive level to share best practices for growing in the Cloud. I also organize teams of people to implement plans for the Partner’s sales teams, marketing teams, and operations teams. In the end, I measure success when my Partners accelerate their cloud business and win in the market.

• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Collaborated with sales and marketing departments to support project rollout.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

• Implement customer success plans using standardized Gainsight journey templates to set customer expectations and guide through key milestones through the lifecycle (Learn, Buy, Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve.
• Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with holistic views that aligns with customer objectives/success metrics.
• Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing, adoption articles, and other templates.
• Effectively communicate Lumen's portfolio offerings well enough to recognize potential opportunities for expansion and ask appropriate questions to further qualify opportunities, partnering closely with sales.
  Implement revenue management practices, driving accountability and alignment of operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer
  growth/expansion.
• Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans).
• Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes.
• Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer and reduce churn.
  

Market leading provider of technology & communications with revenues of $131.9 billion in 2019.

• Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
  Tracked weekly sales to develop senior leadership reports for business development planning and consistently achieved over 100% of Key Performance Indicators.
• Directed business operations for sales team of eight employees with $315,000 in sales of incremental annual revenue.
• Protected annual revenue base of $40,000,000 through customer success strategies.
  Achieved top rank on sales team (8 members) in less than six months.

Turnkey solution provider for the Kitchen & Bathroom industry.

• Developed organizational vision, mission and foundational structure to facilitate early growth.
• Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  

Market leading IT products and services distributor that is currently ranked No. 117 on the Fortune 500®.

• Directly responsible for International Regional Sales Growth of US $5M to over $60M.
• Market development and sales planning for new and strategic vendors, one of which resulted in $15M of incremental revenue.
• Managed multi-lingual/cultural sales teams whom consistently over attained quotas and achieved Presidents Club three times and 100% club eight times.
• Grew productive customer base that represented 600 active customers in over 20 countries