Eugenia Avalos
Los Angeles,CA
Summary
Proven administrative expert with extensive experience at LAUSD, adept in office management and customer service. Excelled in enhancing school safety, streamlining administrative processes, and fostering effective communication. Demonstrated strong organization and excellent communication skills, significantly improving operational efficiency and stakeholder satisfaction.
Overview
25
25
years of professional experience
Work History
School Administrative Assistant
LAUSD Los Angeles Unified School District
09.2015 - Current
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
- Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Streamlined administrative processes by implementing efficient filing and documentation systems.
- Supported school events and activities by coordinating schedules, logistics, and resources.
- Aided in the evaluation process of staff members by collecting and organizing performance data for administrative review.
- Supported the hiring process for new staff members by collecting application materials, scheduling interviews, and preparing offer letters.
- Assisted in budget management by accurately tracking expenses and maintaining detailed financial records.
- Increased parent-teacher communication through timely and well-written newsletters, notices, and announcements.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Customer Service Representative
LAUSD Los Angeles Unified School District
07.2011 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assist Deputy Superintendent of Instruction in daily task
- Transcribe Board Meetings
Senior Office Technician
LAUSD Los Angeles Unified School District
12.1999 - 06.2011
- Established effective communication channels within the department for better information flow and collaboration.
- Oversaw office safety measures, leading to a reduction in workplace accidents and adherence to regulatory requirements.
- Improved office efficiency by streamlining processes and implementing new organizational systems.
- Screened visitors and issued badges to maintain safety and security.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
Education
High School Diploma -
Manual Art High School
Los Angeles, CA06.1999
Skills
Strong Organization
Scheduling appointments
Filing systems
Parent Communication
School Software Familiarity
File Maintenance
Calendar Management
Meeting planning
Teamwork and Collaboration
Fast Learner
Customer Service
Time Management
Attention to Detail
Excellent Communication
Clear Communication
Active Listening
Customer and client relations
Microsoft Office
Data Entry
Office Management
Self Motivation
Timeline
School Administrative Assistant
LAUSD Los Angeles Unified School District
09.2015 - Current
Customer Service Representative
LAUSD Los Angeles Unified School District
07.2011 - 08.2015
Senior Office Technician
LAUSD Los Angeles Unified School District
12.1999 - 06.2011
High School Diploma -
Manual Art High School
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