Eugenia Caballero
Summary
A dynamic professional offering over 11 years of experience in in customer and administrative operations with an outstanding reputation for integrity, creativity, and resourcefulness.
Overview
6
6
years of professional experience
Work History
Facilities Ambassador
JLL, Jones Lang LaSalle at Google
Mountain View, CA
01.2022 - Current
- Addressing user and facility questions & concerns ensuring timely and quality responses and service delivery.
- Covering 200,000+ sq footage of tier 1 high visibility buildings.
- Proactively identifying any needed and anticipated repairs, maintenance, and updates required in the workplace.
- Coordinate with vendors to arrange services to be scheduled and on budget, ensuring contract specifications and building occupant needs.
- Managing incoming and outgoing project tickets by ensuring the proper timeline to securing completion.
- Overseeing supply management.
- Simplified information on all site-specific documentation and reports for more structured data.
- Trained new employees and assessed any training gaps that can be administered.
- Provide support to management and pillar teams on projects and events.
Entrepreneur
Stylist - Self Employed
San Francisco, CA
09.2020 - 12.2021
- Founder and owner of Hair by Genie established 2018.
- Built and managed calendars clearly.
- Scheduled and coordinated appointments with zero conflict.
- Managed expenses, transactions, sales, deposits, and all financial responsibility neatly on excel.
- Built a long lasting clientele with 80% retention.
- Ordered and maintained products and inventory.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Kept up-to-date on all regulatory changes affecting business operations.
Public Barber Salon
Stylist
San Francisco, CA
08.2017 - 09.2020
- Accommodated 6-12 clients per day focusing on their satisfaction resulting in 80% retention.
- Delivered accurate service and product knowledge to drive earnings.
- Worked in a busy fast-paced environment while managing timely appointments.
- Sold products on the daily meeting our jobs sales goal.
- Managed scheduling, bookkeeping, inventory management, as well as client notes.
- Mentored new staff to enhance salon development and increase productivity.
- Encouraged an enjoyable work culture by initiating group activities.
Education
Data Analyst: Professional Certificate
Google
Project Management: Professional Certificate
Google
Cosmetology -
Skyline College
San Bruno, CA11.2012
High School Diploma -
Capuchino High School
San Bruno, CA06.2011
Skills
- Fluent in Spanish
- Customer service and relations
- Communication skills
- Administrative skills
- Management skills
- Solution oriented
- Detail oriented
- Passion for community
Timeline
Facilities Ambassador
JLL, Jones Lang LaSalle at Google
01.2022 - Current
Entrepreneur
Stylist - Self Employed
09.2020 - 12.2021
Public Barber Salon
Stylist
08.2017 - 09.2020
Data Analyst: Professional Certificate
Google
Project Management: Professional Certificate
Google
Cosmetology -
Skyline College
High School Diploma -
Capuchino High School
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