Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugenia Carter

Atlanta,GA

Summary

Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Highly-qualified Housekeeping Supervisor offering 8 Years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. 8 Years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests. Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. 8+ year record of success in hospitality operations. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking ANY position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ANY position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Housekeeper Supervisor

Comfort Inn & Suites
Smyrna, GA
02.2017 - 02.2020
  • Managed staff of 12 housekeepers.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Coordinated household cleaning service operations and managed client relations.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Managed laundry sorting, washing, drying and ironing.

Customer Service Representative

Allstates Technical Services
Atlanta, GA
06.2016 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Optimized customer support by establishing collaborative service environment.
  • Resolved ALL issues over phone with 30 customers daily.

Customer Service Representative

Verzion
Atlanta, GA
04.2011 - 08.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction

Education

High School Diploma -

Pebblebrook High School
Mableton, GA
05.2003

Skills

  • Laundry and Dry Cleaning
  • Employee Performance Reviews
  • Rewards Programs
  • Room Turnover
  • Complaint resolution
  • Sales expertise
  • Professional telephone demeanor
  • Account management
  • Personnel training and development
  • Customer Relationship Management Software (CRM)
  • Budgeting and reporting
  • Administrative support

Timeline

Housekeeper Supervisor

Comfort Inn & Suites
02.2017 - 02.2020

Customer Service Representative

Allstates Technical Services
06.2016 - 02.2020

Customer Service Representative

Verzion
04.2011 - 08.2013

High School Diploma -

Pebblebrook High School
Eugenia Carter