Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugenia Decou

Milwaukee,WI

Summary

Currently an experienced, customer service professional with knowledge and 9 years of customer service delivery and proven multitasking abilities with serving the last 7 years within the financial industry. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team and personal success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Foreclosure Specialty Representative II

Dovenmuehle Mortgage Inc.
01.2022 - Current
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of loan information, providing knowledgeable responses to diverse questions.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Loss Mitigation Single Point of Contact Agent

Dovenmuehle Mortgage Inc.
03.2021 - 01.2022
  • Discussed property liquidation options with customers.
  • Helped customers navigate options to maintain homeownership.
  • Assisted with short sales and deed in lieu processes.
  • Reached out to borrowers to discuss current status and loan workout options.
  • Maintained customer service satisfaction ratings through quality control.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Float Sales and Service Representative II

First Citizens Bank
08.2019 - 03.2021
  • Floats between multiple branches across the Wisconsin Region, dealing with different volumes, challenges, and situations.
  • Built and strengthened customer relationships with excellent interpersonal and communication skills.
  • Understanding of banking products and services.
  • Greets customers and offered dedicated service during entire transaction.
  • Sold and cross-sold bank products to new and existing customers.
  • Coordinated daily cash reconciliation in high-volume location.
  • Prepared, sorted and distributed reports and transactions to and from different branches.
  • Maintained friendly and professional customer interactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.

Fine Dining Server

The Milwaukee Club
03.2016 - 08.2019
  • Managed sections for smooth flow of guests and orders.
  • Took and submitted orders, including customer preferences and dietary requirements.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Ran food from chefs to guest tables including dishes that required special serving techniques.
  • Assigned work tasks and coordinated activities of dining room to provide prompt and effective service to patrons.
  • Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
  • Presented menus to members promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new and potential members, discussed specials, took drink orders and built immediate positive connections with guests.

Personal Banking Representive

TriCity National Bank
04.2018 - 03.2019
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Sold and cross-sold bank products to new and existing customers.

Sales Associate

Foot Locker
01.2017 - 01.2018
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant shoes and other merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Salesperson

Nordstrom
09.2016 - 12.2016
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Listened to clients and developed solutions to satisfy business and personal needs.
  • Worked to build relationships with customers and built potential for additional sales.

Cashier

Sendiks Food Markets
08.2015 - 03.2016
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Education

High School Diploma -

Rufus King High School
Milwaukee, WI
05.2015

Associate of Arts - Paralegal Studies

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Sales and service-oriented
  • Product and service sales
  • Patient assistance and service
  • Customer Service and Communication Skills
  • Upscale dining background
  • Drawer management with cash handling
  • Time management skills
  • Multi-tasking ability
  • Able to adapt to different locations, environment, and others

Timeline

Foreclosure Specialty Representative II

Dovenmuehle Mortgage Inc.
01.2022 - Current

Loss Mitigation Single Point of Contact Agent

Dovenmuehle Mortgage Inc.
03.2021 - 01.2022

Float Sales and Service Representative II

First Citizens Bank
08.2019 - 03.2021

Personal Banking Representive

TriCity National Bank
04.2018 - 03.2019

Sales Associate

Foot Locker
01.2017 - 01.2018

Salesperson

Nordstrom
09.2016 - 12.2016

Fine Dining Server

The Milwaukee Club
03.2016 - 08.2019

Cashier

Sendiks Food Markets
08.2015 - 03.2016

High School Diploma -

Rufus King High School

Associate of Arts - Paralegal Studies

Milwaukee Area Technical College

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Eugenia Decou