Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Was awarded scholarships througout my educational achievements
Work Preference
Timeline
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Eugenia Graham

Kansas City,MO

Summary

Compassionate and dedicated professional with extensive experience as a Live-In Caregiver, enhancing client independence through personalized care plans and effective communication. Proven ability in medication administration and critical thinking, fostering strong relationships with clients and families. Recognized for implementing safety protocols, ensuring a secure environment, and providing emotional support to those with chronic illnesses.

Compassionate LPN with extensive experience in providing personalized care to individuals in their homes. Demonstrated success in managing daily living activities and fostering supportive environment. Proven ability to perform tasks with high level of empathy and responsibility.

Experienced with providing compassionate and personalized care to individuals in home environment. Utilizes strong communication and interpersonal skills to build trust and rapport with clients and their families. Knowledge of managing daily living activities and ensuring safe and supportive environment.

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic individual with hands-on experience with diverse cultures

and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

25
25
years of professional experience

Work History

Live-In Caregiver

Self Employed
01.2023 - Current
  • Assisted clients with daily living activities, promoting independence and enhancing quality
  • Administered medication as prescribed, maintaining accurate records for healthcare providers.
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Provided personal care, including bathing, dressing, and grooming, ensuring comfort and dignity.
  • Developed personalized care plans based on individual needs and preferences, fostering trust and rapport.
  • Implemented safety protocols to prevent accidents and ensure a secure living environment for clients.
  • Trained family members in basic caregiving skills to support ongoing care at home effectively.
  • Facilitated social engagement through activities and companionship, reducing feelings of isolation for clients.
  • Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
  • Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
  • Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
  • Identified potential hazards within the home environment, making necessary adjustments to ensure client safety and comfort.
  • Developed strong rapport with clients by actively listening to their concerns and adjusting care routines accordingly.
  • Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s unique needs.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Recorded status and duties completed in logbooks for management.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Completed regular check-ins and progress report for each client.

Mortgage Loan Officer

Tedmon Real Estate Inc
07.2019 - 12.2022
  • Evaluated borrower financial information to determine loan eligibility and risk assessment
  • Developed customized mortgage solutions aligned with client needs and financial goals
  • Streamlined application processes, enhancing efficiency and improving turnaround times
  • Provided guidance on mortgage products, educating clients on options and implications
  • Cultivated strong relationships with real estate agents and referral partners to foster business growth
  • Analyzed market trends to identify opportunities for product development and competitive positioning
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Proactively identified solutions for customers experiencing credit issues.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Assisted customers with completing loan applications and other paperwork.
  • Compiled closing packages for drafting and presentation accuracy.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Processed loan applications and monitored progress from start to finish.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Addressed and resolved client concerns swiftly, maintaining high levels of customer satisfaction and loyalty.
  • Negotiated favorable loan terms with lenders, achieving cost savings for clients and increasing competitiveness of our offerings.
  • Achieved high client retention rate by providing exceptional follow-up services and financial advice post-closing.
  • Optimized loan portfolio profitability by identifying and promoting high-value loan products tailored to client needs.
  • Streamlined loan processing times, implementing efficient document management systems.
  • Reduced loan processing times, implementing automated systems for faster document verification.
  • Maintained compliance with federal and state regulations, conducting thorough reviews and updates of loan documentation procedures.
  • Fielded customer complaints and provided solutions.
  • Worked with underwriters to fix application problems and resolve issues.
  • Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
  • Checked loan documents for accuracy prior to closing.
  • Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
  • Explained different types of loans pertaining to client situations.
  • Reviewed loan files and updated to match current standards.
  • Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Cashier

Sears Roebuck
06.2000 - 02.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances throughout shifts.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Trained new cashiers on procedures and systems to ensure compliance with policies.
  • Monitored inventory levels, assisting in stock replenishment as needed.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Implemented strategies to enhance checkout efficiency, reducing wait times for customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

No Degree - Information And Communication Technology

Virginia College
Bossier City, LA

Associate of Applied Business - Business Administration And Management

Jefferson Community And Technical College
Louisville, KY
06-2020

High School Diploma -

Steubenville Big Red High School
Steubenville, OH
06-1988

Skills

  • Alzheimer's care
  • Bathing assistance
  • Grooming assistance
  • Dementia care
  • Emotional support
  • Patience and empathy
  • Disability support
  • Chronic illness management
  • Client transportation
  • Nutrition
  • Transfer assistance
  • Clear communication
  • Medication administration
  • Critical thinking
  • Documentation and recordkeeping
  • Spreadsheet management
  • Service documentation
  • Medical chart documentation
  • Progress tracking
  • Emergency response
  • Problem identification
  • Infection control
  • Client satisfaction
  • Database management
  • Laptop and tablet operation
  • Filing and data archiving
  • MEDITECH software
  • Heartsaver first aid (first aid)
  • Needs assessment
  • Schedule maintenance
  • Records maintenance
  • Relationship building
  • Communication assistance
  • Schedule management
  • Fast learner
  • Problem-solving
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Attentive to people
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication

Accomplishments

  • Supervised team of 4 staff members.
  • Documented and resolved complaints which led to positive results.
  • Achieved excellent communication by completing documentation with accuracy and efficiency.
  • Achieved knowledge through effectively helping with assisting team members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Was awarded scholarships througout my educational achievements

I loved the opportunity and the chance to express myself through the essays of writing out my dreams and visions according to scholarship  rules.  awarded three times a monetary value towards furthering my knowledge and therefore completing my goals through education

Work Preference

Work Type

InternshipPart TimeContract Work

Location Preference

Remote

Important To Me

Flexible work hoursWork from home optionHealthcare benefitsStock Options / Equity / Profit Sharing

Timeline

Live-In Caregiver

Self Employed
01.2023 - Current

Mortgage Loan Officer

Tedmon Real Estate Inc
07.2019 - 12.2022

Cashier

Sears Roebuck
06.2000 - 02.2022

No Degree - Information And Communication Technology

Virginia College

Associate of Applied Business - Business Administration And Management

Jefferson Community And Technical College

High School Diploma -

Steubenville Big Red High School