Hi, I’m
Eugenia Gross
Oxon Hill,MD
Summary
Your new leader with over 19 years of extensive expertise in management and customer service, excelling in motivating and guiding teams to achieve exceptional service quality. Proficient in Windows 11, Microsoft Office, and data entry, with strong skills in fraud detection and loss prevention. Committed to fostering a supportive environment that enhances team performance and ensures customer satisfaction.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
20
years of professional experience
Work History
Ollie's Bargain Store
Shift leader
01.2024 - 11.2024
Job overview
- Managed cash operations, ensuring daily accuracy and efficiency.
- Led team in scheduling and task delegation, improving workflow.
- Supervised unloading and inventory, enhancing stock management.
- Operated forklifts safely, contributing to timely deliveries.
- Fostered a positive team environment by mentoring new staff, enhancing collaboration and boosting morale among team members.
- Streamlined shift operations, reducing customer wait times and achieving noticeable results in overall store efficiency.
UPS
Loader/unloader
01.2024 - 11.2024
Job overview
- Loaded and unloaded trucks efficiently during peak season, enhancing delivery accuracy.
- Collaborated with team to optimize loading processes, reducing time by measurable margins.
- Utilized problem-solving skills to address logistical challenges, ensuring timely shipments.
- Contributed to maintaining safety standards, minimizing workplace incidents.
- Supported operational goals by managing high-volume packages with precision.
- Streamlined loading processes to enhance efficiency, resulting in faster turnaround times and improved delivery schedules.
- Collaborated with team members to maintain a safe and organized work environment, fostering a culture of safety and teamwork.
- Monitored inventory levels and adjusted loading strategies, ensuring optimal space utilization and reducing delays in shipments.
- Executed thorough quality checks during unloading, ensuring accuracy in shipments and minimizing errors in distribution.
- Implemented a new tracking system for packages, enhancing visibility and accountability throughout the loading and unloading processes.
WENDY'S
Manager
12.2022 - 04.2023
Job overview
- Led staff recruitment, training, and supervision, enhancing team efficiency and service quality.
- Resolved employee conflicts and improved performance, fostering a positive work environment.
- Managed inventory and supply orders, ensuring optimal stock levels and cost control.
- Oversaw daily operations, maintaining high food safety standards and customer satisfaction.
SMOKE N VAPE
Cashier/Customer Service Supervisor
01.2021 - 05.2022
Job overview
- Guided team to enhance service quality and ensure customer satisfaction.
- Managed daily sales, achieving measurable improvements in revenue.
- Resolved customer complaints, improving retention rates.
- Oversaw operations, boosting team efficiency and performance.
- Handled merchandising and cashiering, streamlining store processes.
Outback Steakhouse
Hostess/To-Go/delivery driver
09.2020 - 06.2021
Job overview
- Welcomed guests, managed reservations, ensured efficient seating and dining experiences.
- Handled call orders promptly, maintaining safety and punctuality.
- Kept front-of-house clean, supported servers during peak hours.
- Addressed guest queries, provided menu insights, enhanced overall satisfaction.
- Assisted waitstaff with drink refills, table cleaning, improved service flow.
Ginas Daycare
Daycare Owner Operator
03.2010 - 11.2014
Job overview
- Managed daily daycare operations, ensuring a safe, nurturing environment for children.
- Developed educational programs aligned with early childhood education principles.
- Maintained compliance with state licensing, ensuring facility safety and cleanliness.
- Communicated effectively with parents, fostering positive relationships and addressing concerns.
- Ensured children's nourishment and safety, providing appropriate napping quarters.
Colonial Beach Branch Bank
Bank Teller
08.2004 - 11.2007
Job overview
- Processed diverse transactions, ensuring accuracy and security.
- Managed cash and balanced drawers, maintaining error-free records.
- Provided customer service, resolving inquiries and recommending products.
- Opened and closed accounts, adhering to bank policies.
- Verified IDs to prevent fraud, safeguarding customer assets.
Education
Strayer UniversityVirginia
Bachelors (pending) from Criminology
Thomas Stone High SchoolWaldorf, MD
High school diploma or GED from General Studies
Skills
- Management
- Problem Solving
- Customer Service
- Presentation Skills
- Telecommunications
- Loss Prevention
- Data Entry
- Administrative Experience
- Clerical Experience
- Verbal Communication
- Microsoft Office
- Customer Support
- Technical Skills
- Team Leadership
- Fraud Knowledge
- Computer Skills
- Office Experience
- Windows 11
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Creative problem solving
- Team supervision
- Team collaboration and leadership
- Customer service management
- POS system operation
LANGUAGES
Spanish
Timeline
Shift leader
Ollie's Bargain Store
01.2024 - 11.2024
Loader/unloader
UPS
01.2024 - 11.2024
Manager
WENDY'S
12.2022 - 04.2023
Cashier/Customer Service Supervisor
SMOKE N VAPE
01.2021 - 05.2022
Hostess/To-Go/delivery driver
Outback Steakhouse
09.2020 - 06.2021
Daycare Owner Operator
Ginas Daycare
03.2010 - 11.2014
Bank Teller
Colonial Beach Branch Bank
08.2004 - 11.2007
Thomas Stone High School
High school diploma or GED from General Studies
Strayer University
Bachelors (pending) from Criminology