Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eugenia Hena

Washington Township,OH

Summary

Dynamic Clinical Field Staff Liaison at Alternate Solutions Health Network, adept at enhancing interdepartmental collaboration and driving process improvements. Skilled in problem-solving and quality assurance, I successfully improved customer satisfaction by swiftly addressing concerns, while maintaining meticulous attention to detail in project documentation and communication. While ensuring maintenance of Multi-State Licensure with the Ohio Board of Nursing.

Overview

19
19
years of professional experience

Work History

Clinical Field Staff Liaison

Alternate Solutions Health Network
03.2022 - Current
  • Supported communication between departments to enhance collaboration and efficiency.
  • Assisted in resolving inquiries by maintaining accurate records of interactions.
  • Provided logistical support for meetings and events, ensuring all materials were prepared.
  • Contributed to project documentation by organizing relevant data and reports.
  • Coordinated schedules and appointments, optimizing time management for team members.
  • Learned to utilize internal software systems for tracking communications and updates.
  • Adapted quickly to changing priorities, demonstrating flexibility in task execution.
  • Engaged in training sessions to improve understanding of operational processes and tools.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Developed effective improvement plans in alignment with goals and specifications.

LPN Field Nurse

Selective Nursing
03.2018 - 02.2022
  • Delivered patient care in diverse environments, ensuring adherence to treatment plans and protocols.
  • Administered medications and treatments while monitoring patient responses for potential side effects.
  • Collaborated with multidisciplinary teams to develop personalized care strategies for complex cases.
  • Educated patients and families on health management, enhancing understanding of conditions and treatments.
  • Documented patient progress accurately in electronic health records, maintaining compliance with regulatory standards.
  • Administered medications safely and effectively, preventing adverse reactions or complications.
  • Dispensed and administered patients' medications following care plans and physician's orders.
  • Delivered emotional support to patients facing challenging diagnoses or difficult treatments, fostering resilience during recovery processes.
  • Coordinated with physicians to implement prescribed treatment plans, ensuring consistency in patient care delivery.
  • Managed complex wound care for improved healing rates and reduced infection risk.
  • Completed thorough assessments to identify changes in patients'' condition, implementing appropriate interventions as needed.
  • Reduced hospital readmission rates by closely monitoring patients'' progress and executing effective care plans.
  • Worked closely with healthcare staff to devise personalized care plans adaptive to changing patient needs by detailing treatment methods, dosage and duration.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Delivered emotional support to patients and families during challenging times.

Registered Pharmacy Technician

Rite Aid Pharmacy
04.2006 - 09.2021
  • Managed medication inventory, ensuring compliance with safety protocols and regulatory standards.
  • Collaborated with pharmacists to prepare and dispense prescriptions accurately and efficiently.
  • Trained and mentored junior pharmacy technicians on best practices in medication management.
  • Implemented process improvements that enhanced workflow efficiency within the pharmacy environment.
  • Conducted patient consultations, providing essential information on medication usage and side effects.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
  • Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
  • Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
  • Enhanced patient care by accurately filling prescriptions and providing medication counseling.
  • Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

LPN Field Nurse

Healing Touch Home Health Care
06.2014 - 03.2016
  • Conducted routine assessments to evaluate patient needs, adjusting care plans based on findings and feedback.
  • Assessed patients by observing and recording vital signs, gathering specimens and reviewing lab test results.
  • Improved patient outcomes by providing high-quality nursing care and timely interventions.
  • Conducted home visits to monitor patient status, adjusting care plans as necessary for optimal health outcomes.
  • Implemented preventive measures that mitigated the spread of infections among vulnerable patient populations.
  • Utilized evidence-based practices in administering nursing care that aligned with industry best practices and promoted positive results.
  • Collaborated with other nurses to provide seamless coverage during shift changes ensuring continuity of safe quality patient care.
  • Provided skilled nursing care for diverse populations, including geriatric, pediatric, and chronically ill patients.
  • Collaborated with insurance companies to help patients receive prescribed medications and services.
  • Complied with applicable legal requirements for HIPAA and documentation standards.
  • Observed confidentiality safeguards for all patient-related information.
  • Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Provided patient education on health care issues and prescribed medications.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Worked closely with healthcare staff to devise personalized care plans adaptive to changing patient needs by detailing treatment methods, dosage and duration.
  • Delivered emotional support to patients and families during challenging times.

Education

Licensed Practical Nursing - Nursing

Hondros College of Nursing
Fairborn
01-2013

High School Diploma -

Meadowdale High School
Dayton, OH
06-2004

Skills

  • Assertiveness
  • Mediation skills
  • Influencing skills
  • Representative experience
  • Clinical Scope of Practice Regulations
  • Personable with all walks of life for a main goal
  • Team collaboration
  • Verbal and written communication
  • Goal setting
  • Issue resolution
  • Collaborative relationships
  • Problem-solving
  • Multitasking Abilities
  • Process improvement
  • Teamwork
  • Attention to detail
  • Quality assurance

Timeline

Clinical Field Staff Liaison

Alternate Solutions Health Network
03.2022 - Current

LPN Field Nurse

Selective Nursing
03.2018 - 02.2022

LPN Field Nurse

Healing Touch Home Health Care
06.2014 - 03.2016

Registered Pharmacy Technician

Rite Aid Pharmacy
04.2006 - 09.2021

Licensed Practical Nursing - Nursing

Hondros College of Nursing

High School Diploma -

Meadowdale High School

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Eugenia Hena