Summary
Overview
Work History
Education
Skills
Timeline
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Eugenia Leiva

Durham,NC

Summary

Hardworking and reliable employee with extensive background operating cash registers, providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

14
14
years of professional experience

Work History

Cashier

Raleigh durham check cashers
Durham, NC
01.2012 - 01.2023
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Built and maintained productive relationships with employees.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct.
  • Answered customer inquiries regarding store policies and procedures.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted and balanced cashier drawers.

Administrative Assistant

International Development Institute
New York, NY
01.2009 - 07.2011
  • Answered questions from customers regarding products and services offered by the company.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Register new student for the upcoming classes
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Processed customer payments in a timely manner.

Education

GED -

Durham Technical Community College
Durham, NC
03-2016

Language

Skills

  • ID Verification
  • Payment Processing
  • Good communication skills
  • Drawer Balancing
  • Cash Handling
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Cleaning and Sanitizing

Timeline

Cashier

Raleigh durham check cashers
01.2012 - 01.2023

Administrative Assistant

International Development Institute
01.2009 - 07.2011

GED -

Durham Technical Community College

Language

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Eugenia Leiva