Eugenia Lucas
Thornton,KY
Summary
Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules. Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Houskeeping
Whitesburg ARH
Whitesburg, KY
09.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Front End Supervisor
Food City
Whitesburg, KY
03.2022 - 10.2024
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer complaints in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
Education
High School Diploma -
Whitesburg High School
Whitesburg, KY05-2003
Some College (No Degree) - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Teamwork and Collaboration
- Self-Directed
- Relationship Building
- HIPAA Compliance
- Workflow Management
- Medical Billing
Certification
- N/A
Timeline
Houskeeping
Whitesburg ARH
09.2023 - Current
Front End Supervisor
Food City
03.2022 - 10.2024
High School Diploma -
Whitesburg High School
Some College (No Degree) - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
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