Eugenia McCane

• Observed driving regulations and safety procedures, maintaining excellent safe driving record.
• Used pallet jack and forklift to load and unload products at distribution centers and route locations.
• Worked well with dispatchers to communicate route and schedule changes.
• Conducted daily DOT pre-trip inspections according to set checklist.
• Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
• Inspected cargo before, during, and after delivery to ensure safe transport of goods.
• Followed company policies regarding the proper care and use of equipment and materials provided by the employer.

• Delivered goods and services to customers on time and in excellent condition.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Planned destinations and mapped out routes to maintain on-time deliveries.
• Adhered to Department of Transportation processes when delivering hazardous chemicals on highways.
• Maintained safe driving habits to protect property and general public on roadways.
• Observed driving regulations and safety procedures, maintaining excellent safe driving record.
• Worked well with dispatchers to communicate route and schedule changes.
• Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Conducted daily DOT pre-trip inspections according to set checklist.
• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
• Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
• Obtained signatures needed to complete and process paperwork.
• Planned efficient routes and adjusted strategies based on current weather and traffic information.

• Loaded, balanced and secured product to safely transport goods.
• Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
• Hooked and unhooked trailers from tractor and converter dollies.
• Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

• Followed safety rules to keep clean driving record with no accidents or incidents.
• Documented daily mileage, gas and other data to log in.
• Delivered goods and services to customers on time and in excellent condition.
• Planned optimal routes to minimize delays and maximize time efficiency.

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
• Consulted with customers to determine best methods to resolve service and billing issues
• Reviewed account and service histories to identify trends and issues
• Escalated customer concerns, store issues and inventory requirements to supervisors
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery
• Trained 6 new employees each quarter in procedures and policies in order to maximize team performance
• Assisted approximately 3 customers each 5 with questions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Trained 2 new employees each in procedures and policies in order to maximize team performance.

• Developed operational plans and policies necessary to achieve health education objectives and services.
• Educated community members on disease prevention, vaccines and mental health resources.
• Enhanced awareness of health resources and worked to connect individuals with programs.
• Spoke with health community workers and members of public about importance of health, prevention and treatment.
• Screened clients for variety of health risk factors to make appropriate referrals.
• Helped improve quality of training seminars and public health education materials.
• Provided DHS (Department of Health Services) with corrective action plans.
• Collected data through field documentation, identifying specific needs of targeted populations.
• Boosted community members' health knowledge through participation in health fairs and events.
• Presented public talks to promote specific topics and work of organization.
• Conducted and coordinated health needs assessments and other public health surveys.

• Maintained timely adherence to schedules and safety protocols
• Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
• Assisted disabled passengers in boarding and exiting bus
• Followed GPS technology and printed maps to navigate traffic, construction or other obstacles
• Performed all duties with personable communication and professionalism including bus operation and passenger interaction
• Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
• Checked vehicles to ensure that mechanical, safety and emergency equipment were in good working order

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Obtained and maintained proper delivery authorization and pickup documentation.
Delivered customer orders to homes and places of business within established time frames.
Notified supervisor of any customer or delivery problems.
Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Recorded expenses and maintained receipts.

Transporting Executive Business Customer
Maintained telephone and radio contact with supervisor to receive delivery instructions.Recorded expenses and maintained receipts. Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges. Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation. Certified secured prior to operating vehicle on public highways.

• Transported high-value clients with professionalism and discretion.
• Avoided passenger displeasure and damage to items by stowing belongings with care.
• Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.

• Set up new accounts and listed personal, demographic and payment information in the system.
• Maintained and recorded customer information in database.
• Maintained proficiency in revenue and sales.
• Handled inbound telephone calls from interested customers.
• Resolved customer complaints by escalating calls to the proper department.
• Performed clerical and administrative duties like taking messages and transferring calls.

• Secured products when transporting to different areas of store to prevent merchandise damage.
• Processed customer purchases and returned proper currency and bills.
• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
• Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

• Displayed strong telephone etiquette, effectively handling difficult calls.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Reviewed customer interactions and activity reports to identify and address concerns.
• Managed up to calls daily from merchants in need of technical assistance to resolve performance issues.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.