Dedicated Assistant Community Manager with 27 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Eagle Heights
07.2021 - Current
Supervised day-to-day operations to meet performance, quality and service expectations to maintain leasing and budget projections, as well as maximization of retention and occupancy.
Responsible for collection of rent, past due rent and move in fees. As well as filing evictions if necessary.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Help develop community business plan, marketing/sales strategies, and directed overall efficiency of numerous vendors.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Mentored team members to enhance professional development and accountability in workplace.
Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Assistant Community Manager / Manager
Viva Max
05.2017 - 07.2021
Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
Worked with maintenance staff to complete timely repairs and enhancements.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Produced reports about community activities to keep owners, directors and property managers informed.
Conducted regular inspections to identify needed improvements and maintain highest standards.
Provided leadership, guidance and support to staff members.
Education
High School Diploma -
Marshall High School
San Antonio, TX
Skills
Expertise in E-Site, One Site, AMSI, Yardi/ Yardi Voyager, and Entrada as well as Bluemoon
Computer literate with knowledge of office, outlook, excel,and word
Excellent communication skillset with emphasis on training and mentoring