Eugenia Oliver
Concord,CA
Summary
Experienced law enforcement communications professional with over 25 years of expertise spanning managerial, supervisory, telecommunicator, and critical incident roles. Proven success in leading and managing teams, providing training, coaching, and mentorship to police communication professionals. Exceptional interpersonal communication and problem-solving abilities, with a versatile skill set adaptable across organizations and functions. Known for a strong work ethic, talent identification, and team development. Adept at overcoming challenges and driving results through goal setting, team alignment, and clear, constructive feedback. A respected leader committed to excellence, team cohesion, and operational success in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Police Communications Manager
Oakland Police Department
12.2016 - 02.2024
- Directed and coordinated daily operations of communications team.
- Revised objectives to align with organizational goals.
- Created detailed reports for City Council.
- Directed CAD project activities specific to Communications.
- Managed procurement of necessary equipment and software.
- Provided career development and mentorship for subordinates
- Facilitated personnel matters
- Managed the hiring of staff and internal promotions
Police Communications Supervisor
Oakland Police Department
10.2009 - 12.2016
- Oversaw performance of Communications Center dispatch squad.
- Ensured all records in the Communications Center were accurate.
- Compiled monthly and annual telecom activity reports.
- Testified as subject matter expert on Communications Policy and Procedure.
- Participated in evaluation and testing for dispatcher roles.
- Implemented corrective measures to enhance team efficiency.
Education
B.A. - General Studies, Management
Columbia University
Business Administration
Diablo Valley Community College
01.1991
Skills
- Team leadership
- Effective verbal and written communication
- MS office
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Relationship/Team building
- Policy and procedure development and implementation
- Conflict resolution
- Performance evaluations
- Coaching and mentoring
Certification
- P.O.S.T. Public Safety Dispatcher Basic Academy
- Certified Training Officer
- Basic Tactical Dispatcher
- Center Manager Certification Program
Timeline
Police Communications Manager
Oakland Police Department
12.2016 - 02.2024
Police Communications Supervisor
Oakland Police Department
10.2009 - 12.2016
Business Administration
Diablo Valley Community College
B.A. - General Studies, Management
Columbia University
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