Eugenia Railean

- Responsible for managing project operations for client accounts.

- Providing expert support to campaign and administrative users who require assistance with account configuration and settings.

- Effectively troubleshooting and resolving time-sensitive issues involving internal and external stakeholders, including vendors, and escalating matters when necessary.

- Collaborating closely with other sub-teams within Account Operations to ensure aligned workflows and a shared understanding of objectives.

- Analyzed customer data to identify trends, anticipate needs and develop solutions.

- Managed multiple accounts simultaneously, ensuring all deadlines were met.

- Provided technical support for customers in resolving product or service issues.

- Responded promptly to customer inquiries via phone, email or other communication channels.

- Supporting the training and onboarding of both current and new staff, providing guidance and resources as needed to ensure a smooth transition and successful integration into the team.

- Responsible for managing master data, including creation, updates, and deletions.

- Ensure data quality by providing assurance of imported data and collaborating with quality assurance analysts when needed.

- Process and safeguard confidential data according to established guidelines.

- Play an active role in initiatives to maintain data integrity and normalization.

- Generate reports from various systems, troubleshoot reporting databases, and provide solutions for report-related issues.

Additionally, train end-users on new reports and dashboards to ensure they fully understand and utilize reporting tools effectively.

- Oversee the daily operations of a retail store, ensuring optimal scheduling, resource planning, and staffing to align with business needs.

- Lead the inspection and implementation of new retail programs, tools, and training initiatives.

- Responsible for recruiting, training, supervising, and reviewing staff performance, while managing financial records and budgets.

- Drive marketing and promotional efforts to enhance the organization’s visibility and profitability.

- Handle customer inquiries and resolve complaints, supervise stock control, and enforce pricing policies.

- Maximize profitability by meeting sales goals and ensuring compliance with health and safety regulations.

- Develop and implement business strategies to expand the customer base, increase store traffic, and optimize profitability.

- Achieve sales goals through effective staff training, mentoring, and motivation, while ensuring high levels of customer satisfaction.

- Oversee store administration, ensuring adherence to company policies and procedures.

- Maintain exceptional store conditions and high visual merchandising standards to create an inviting shopping environment.

- Analyze and report on buying trends, customer preferences, and profit margins to inform business decisions.

- Evaluate personnel performance to identify training needs and support career development.

- Handle any issues arising from staff or customers, ensuring a positive and efficient store environment.

- Serve as the primary point of contact for clients, leading the day-to-day management and optimization of their campaigns.

- Assist in the development of strategic plans, and prepare detailed campaign summaries and analyses..

- Proactively identify opportunities to grow client accounts and enhance their business.

- Oversee the accuracy and timeliness of agency and client budgets, as well as the billing process.

- Attend client meetings and deliver persuasive sales presentations to senior executives.

- Maintain and strengthen relationships with existing clients, while managing the work of account executives to ensure seamless collaboration and client satisfaction.

- Assist in meeting weekly sales targets by ensuring daily sales goals are clearly communicated to all staff.

- Manage stock levels and cash handling to ensure accuracy and accountability.

- Ensure optimal staffing for each shift, balancing sales demands with customer service needs.

- Take on additional store management responsibilities as needed to support smooth operations and contribute to achieving overall business goals.

- Resolved conflicts between employees by providing guidance on company policies and procedures.