Eugenia Letsah
Brooklyn,NY
Summary
Experienced with managing front desk operations and delivering superior customer service. Utilizes organizational and communication skills to ensure smooth daily operations. Track record of maintaining welcoming and efficient environment for guests and staff.
Overview
3
3
years of professional experience
Work History
Front Desk
ATHLETIC & SWIM CLUB
07.2024 - Current
- Welcoming members with positive energy, keeping track of their reservations
- Book swim, personal training sessions
- Answering phone calls from members and outside visitors
- Make sure the members are comfortable and safe
- Ensuring the security of the facility
- Enhanced members satisfaction by providing efficient check-in and check-out processes.
- Marketing and selling personal training packages, massage and swim lesson.
Clerical Work Study in Financial Aid Dept.
JOHN JAY COLLEGE
01.2024 - 12.2024
- Answering emails from students who has inquiries regarding work study process and Paperwork
- Picking up USCIS I-9 documents from campus
- Scanning and faxing document.
- Compiled and analyzed data to produce report through Microsoft Sheet.
- Assisted in the planning and execution of various campus events, contributing to their overall success.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
Profesional Technical Developent
SUMMER YOUTH EMPLOYMENT PROGRAM (SYEP)
07.2022 - 08.2024
- Making data chats using Google sheets and writing analysis and presentation on research about economy growth.
- Conducted root cause analysis on recurring issues, leading to long-term resolution of technical challenges.
- Performed finite element analysis on various mechanical structures to validate designs against stress requirements and safety factors.
- Prepared reports and documentation for mechanical systems and processes.
Intern
DISTRICT OFFICE
07.2023 - 08.2023
- Writing proclamations such as ceremonial for council member shahana Haniff
- Managed front desk operations by answering calls from constituents in the district and assisting in writing their statements using Microsoft office
- Worked with colleagues in a group project; taking a trip all around the district and making notes of improvements and changes needed to be done around important areas, attended council meeting at the City Hall located in Manhattan
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted surveys and collected feedback for project evaluations and improvements.
Education
Bachelor of Arts - Law, and Society
JOHN JAY COLLEGE of Criminal Justice
Manhattan, New York05.2025
High School Diploma -
COBBLE HILL OF AMERICAN STUDIES
Brooklyn, New York06.2021
Skills
- Microsoft office
- Time management
- Multitasker
- Organization
- Customer service
- Scheduling appointments
- Complaint resolution
- Customer satisfaction measurement
- Reliable and punctual
- Goal oriented
- Sales strategies
Languages
English
Native or Bilingual
Timeline
Front Desk
ATHLETIC & SWIM CLUB
07.2024 - Current
Clerical Work Study in Financial Aid Dept.
JOHN JAY COLLEGE
01.2024 - 12.2024
Intern
DISTRICT OFFICE
07.2023 - 08.2023
Profesional Technical Developent
SUMMER YOUTH EMPLOYMENT PROGRAM (SYEP)
07.2022 - 08.2024
High School Diploma -
COBBLE HILL OF AMERICAN STUDIES
Bachelor of Arts - Law, and Society
JOHN JAY COLLEGE of Criminal Justice
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