Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Eugenia Lemelle

Lake Charles,LA

Summary

I am currently a customer service professional that brings strong phone speaking skills paired with in depth knowledge of CRM systems. I offer vast experience connecting customers with products and services. A need for punctuality and very responsible, polished in navigating multiple computer systems and applications. I am a very articulate team player with rapid and accurate typing skills. Highly-motivated employee with desire to take on new challenges. With past experience I have acquired a strong worth ethic,exceptional interpersonal skills, always working effectively and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Dispatcher

First Choice LLC
05.2023 - Current
  • Facilitated communications between customers and field personnel to answer questions or resolve conflicts
  • Answered phone calls and responded to customer emails.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Store Manager

Claires Stores Inc
04.2021 - 05.2023
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

Rent A Center Warehouse & Retail Store
06.2015 - 07.2017
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

ISI Teacher

Calcasieu Parish School Board
08.2012 - 05.2015
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and administered tests for students to measure academic proficiency and understanding.

Attendance Secretary

Calcasieu Parish School Board
08.2008 - 05.2012
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Answered phone calls and messages parents concerning attendance.
  • Reviewed absences and tardy reports for each class period as reported by teachers.
  • Streamlined the attendance process for efficiency with timely data entry and attention to detail.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Enhanced communication between administration, teachers, and parents by promptly notifying them of student absences or issues.
  • Documented visitor sign-ins and notify staff or department upon arrival.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Improved student attendance rates by accurately tracking and monitoring daily absences and tardiness.

Education

Associate of Applied Science - Sociology

Lamar State College - Orange
Orange, TX
05.2027

No Degree - Business Administration

Lamar University
Beaumont, TX
05.2006

High School Diploma -

Lagrange High School
Lake Charles, LA
05.2002

Skills

  • Customer Request Management

  • Dispatch Recordkeeping

  • Records Maintenance

  • Resource Monitoring

  • Team Building and Leadership

  • Employee Training

  • Store Merchandising

  • Customer Service Management

  • Store operations oversight

  • Retail Inventory Management

  • Revenue Generation

  • Talent Recruitment

Timeline

Dispatcher

First Choice LLC
05.2023 - Current

Store Manager

Claires Stores Inc
04.2021 - 05.2023

Assistant Store Manager

Rent A Center Warehouse & Retail Store
06.2015 - 07.2017

ISI Teacher

Calcasieu Parish School Board
08.2012 - 05.2015

Attendance Secretary

Calcasieu Parish School Board
08.2008 - 05.2012

Associate of Applied Science - Sociology

Lamar State College - Orange

No Degree - Business Administration

Lamar University

High School Diploma -

Lagrange High School

Similar Profiles

CREATE PROFILE
Eugenia Lemelle