Eugenia R Ferrell
Grand Prairie,TX
Summary
AM seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving, have experience in the banking profession with superior attention to detail and a highly ethical nature. Am also dedicated to maintaining great customer experience, adept at processing customer transactions, counting money, and maintaining a balanced cash drawer with a high level of accuracy. m trained in all aspects of opening and closing procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Real Estate Sales Agent with extensive experience selling Residential properties and managed over 3 clients at once. Known for effectively increasing profits, maintaining client satisfaction, and closing deals quickly. Outstanding knowledge of local markets and forecasting skills. A
Overview
35
35
years of professional experience
Work History
Real Estate Sales Agent
Coldwell Banker Apex
04.2018 - 10.2021
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Generated leads for sales and rental properties through cold calls and referrals.
- Used CRM to list and track properties in local area, complete in-process sales and update client information.
- Compared, researched and appraised properties.
- Drafted purchase contracts and necessary paperwork for property sales using ZipForm.
- Staged and prepared homes and properties for clients before arrival.
- Collaborated with stakeholders to complete property sales and purchases.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
Real Estate Sales Agent
Coldwell Banker Residential
03.2008 - 06.2016
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed and executed confidential documents, contracts and disclosures.
Bank Teller
Bank Of America
04.2014 - 10.2015
- ofof bankingnswered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements, and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins
- Educated customers on the use banking websites and mobile apps.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
Team Leader Manager
Target Department Store
01.2007 - 05.2009
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
Real Estate Agent
Real Estate One
02.1998 - 04.2002
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Presented purchase offers to sellers for consideration
- Conducted comprehensive market analysis to identify opportunities for investors
Member Service Representative
MacDill Air Force Base
03.1987 - 01.1991
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases
Education
Notary Public - Notary Public
American Association of Notaries
Houston, TX09.2020
Christian Counselor - Christian Counselor
Lighthouse Counseling
Dallas, Tx02.2010
Licensed - Real Estate
Kaplan Real Estate
Arlington, Tx04.2006
High School Diploma -
Jesup W. Scott High School
Toledo, OH06.1983
Skills
- Night and safe deposit procedures
- Compliance, banking laws and regulations
- Marketing
- Money Handling
- Cash Counting
- Financial Transactions
- Customer Needs Assessment
- Data Inputting
- Excellent time management skills
- Savvy relationship-builder
- Rapid data entry skills
- Cheerful
- Positive
Additional Information
Commissioned Notary Public
Timeline
Real Estate Sales Agent
Coldwell Banker Apex
04.2018 - 10.2021
Bank Teller
Bank Of America
04.2014 - 10.2015
Real Estate Sales Agent
Coldwell Banker Residential
03.2008 - 06.2016
Team Leader Manager
Target Department Store
01.2007 - 05.2009
Real Estate Agent
Real Estate One
02.1998 - 04.2002
Member Service Representative
MacDill Air Force Base
03.1987 - 01.1991
Notary Public - Notary Public
American Association of Notaries
Christian Counselor - Christian Counselor
Lighthouse Counseling
Licensed - Real Estate
Kaplan Real Estate
High School Diploma -
Jesup W. Scott High School
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