Eugenie Carr
Ridgeland,MS
Summary
Adept at multi-family property management and fostering strong tenant relations, I significantly enhanced customer satisfaction at Mock Enterprises. My proactive approach in lease administration and debt control, coupled with a knack for resolving complex issues creatively, consistently met and exceeded expectations. Recognized for exceptional service, I thrive in dynamic environments, ensuring operational excellence and financial precision.
Overview
3
3
years of professional experience
Work History
Property Manager
Mock Enterprises
Northampton, MA
09.2021 - Current
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Handled resident complaints and expedited maintenance requests.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Facilitated tenant paperwork processing and verification.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Managed all maintenance requests from tenants in a timely manner.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Updated tenant and unit information to keep current in housing database.
- Built relationships with service vendors and submitted associated billing statements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Completed lease applications and verifications, notifying prospects of results.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Collected monthly assessments, rental fees, deposits and payments.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05-1988
Skills
- Work order monitoring
- Lease administration
- Tenant relations
- Debt control
- Multi-family property management
- Unit vacancies
Timeline
Property Manager
Mock Enterprises
09.2021 - Current
High School Diploma -
Belaire High School
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