Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Eugenie Gross

Omaha,NE

Summary

Dynamic professional with extensive experience at Union Pacific Railroad Co, excelling in customer service and operational support. Proven ability to resolve complex issues and optimize supply chains, demonstrating strong analytical skills and attention to detail. Recognized for building effective relationships and enhancing customer satisfaction through proactive communication and problem-solving.

Overview

15
15
years of professional experience

Work History

1 E No Waybill Team

Union Pacific Railroad Co
05.2022 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Got the waybills on the cars that were moving on train. Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Operation Support

Union Pacific Railroad Co
09.2020 - 05.2022
  • Provided technical and operational support for entire organization.
  • Answered phone calls from crews to get their paperwork.
  • Train set many trains for crews to get their paperwork.
  • Got billing on the cars that were no waybills.
  • Problem solved to get the make train to takeso the crews could get their paperwork.
  • Investigated to see where the cars need to go to get to the right destination.

Supply Specialist

Union Pacific Railroad Co
10.2019 - 09.2020
  • Synchronized supply chains to optimize inventory and service procedures.
  • Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
  • Authored Requests for orders and got the payments out when we purchased items needed out in the fields.
  • Ordered the parts needed to fix the cars or locomotives that our team needed.

Customer Service Representative

Union Pacific Railroad Co
05.2018 - 10.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Accounting Clerk

Union Pacific Railroad Co
05.2016 - 05.2019
  • Worked with demurrage and intermodal charges.
  • Reconciled company accounts for credit cards and taxes paid by the company.
  • Input high volume of monthly invoices with consistent accuracy.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
  • Investigated and resolved internal accounting variances to keep records current.

Customer Service Representative

Union Pacific Railroad Co
08.2012 - 05.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Utility Clerk

Union Pacific Railroad Co
08.2010 - 08.2012
  • Accurately drove the crews to their correct trains.
  • Produced paperwork for the crews for them to have when getting on their trains.
  • Did maintenance on the vehicles to keep them in excellent condition.
  • Build a good relationship with crews and management to keep things running smoothly.

Education

High School Diploma -

Norfolk Senior High
Norfolk, NE
05-1988

Business

Metropolitan Community College
Omaha, NE

Skills

  • Flexible and Adaptable
  • Critical Thinking
  • Multitasking Abilities
  • Attention to Detail
  • Dependable and Responsable
  • Analytical and Critical Thinking
  • Organization and Time Management

Affiliations

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved awards through effectively helping with projects and completing tasks ontime and under budget

Timeline

1 E No Waybill Team

Union Pacific Railroad Co
05.2022 - Current

Operation Support

Union Pacific Railroad Co
09.2020 - 05.2022

Supply Specialist

Union Pacific Railroad Co
10.2019 - 09.2020

Customer Service Representative

Union Pacific Railroad Co
05.2018 - 10.2019

Accounting Clerk

Union Pacific Railroad Co
05.2016 - 05.2019

Customer Service Representative

Union Pacific Railroad Co
08.2012 - 05.2016

Utility Clerk

Union Pacific Railroad Co
08.2010 - 08.2012

High School Diploma -

Norfolk Senior High

Business

Metropolitan Community College

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