Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Timeline
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Eugenie Lai

Garden Grove,CA

Summary

Experienced professional with a robust background in customer service, showcasing exceptional communication and organizational skills. Proven work history reflecting adaptability to diverse roles, leveraging a deep industry understanding to deliver high-quality service. Self-sufficient and focused, excelling both independently and as a collaborative team player. Adept at embracing rapid changes and maintaining a goal-oriented approach to foster personal and professional growth.

Overview

8
8
years of professional experience

Work History

Supervisor

King's Fish House
Long Beach, CA
05.2024 - Current
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Maximized service levels through hands-on leadership.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Supervises business flow during operating hours, actively engaging in all areas of the restaurant, including the front desk, bar/lounge, and main dining room.
  • Assessed operational performance to maintain compliance with company and industry standards.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Host

King's Fish House
Long Beach, CA
09.2023 - 05.2024
  • Collaborated with other crewmembers to ensure efficient operations within the restaurant environment
  • Greeted guests and sat customers at tables or in waiting areas.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables and customer comments.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Manager/General Manager/Area Manager

Gyu Kaku
Huntington Beach, Torrance, Santa Monica, Beverly Hills, CA
11.2016 - 05.2023
  • Conducted periodic reviews of inventory levels and product mix in stores
  • Provided guidance on the implementation of new policies and procedures in stores
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement
  • Reviewed staffing needs to ensure adequate coverage at all times in stores
  • Manages daily operations, covering everything from ordering, purchasing, receiving, and storing food products to overseeing preparation, guest relations, business flow, and maintaining service standards
  • Oversaw the recruitment process for new staff members including interviewing and training
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions
  • Resolved conflicts between employees or customers in a professional manner
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards
  • Coached Store Managers on developing effective sales strategies and building customer loyalty
  • Organized promotional activities such as special events or discounts campaigns in stores
  • Developed strategies for increasing sales, market share and customer satisfaction
  • Coordinated with store managers to develop plans for improving operational efficiency
  • Managed labor-related decisions on a per-shift bases
  • Create schedules for all workgroups: host, servers, bussers, cooks, bartenders, and dishwashers
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables
  • Supervised employees, ensuring optimal productivity
  • Coached, developed and motivated team to achieve revenue goals
  • Reviewed operational records and reports to project sales and determine profitability
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.

Education

High School Diploma -

Garden Grove High School
01.2010

Skills

  • Operations Management
  • Team Development
  • Quality Assurance
  • Relationship Building and Management
  • Employee Scheduling
  • Supply Chain Management
  • Inventory Control
  • Goal-Oriented
  • Labor and food cost control
  • Interpersonal abilities

Personal Information

Title: RESTAURANT MANAGER

Custom

  • Fumi Togo, 650 270 4995, Fumihiko@reins-usa.com
  • Kountear Sam, 559 709 6340

Timeline

Supervisor

King's Fish House
05.2024 - Current

Host

King's Fish House
09.2023 - 05.2024

Manager/General Manager/Area Manager

Gyu Kaku
11.2016 - 05.2023

High School Diploma -

Garden Grove High School

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Eugenie Lai