Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eugenio Casarrubias

Astoria

Summary

Driven manager with a proven track record at Pizza Park, enhancing customer satisfaction and reducing operational costs through strategic process improvements. Expert in culinary staff management and food safety regulations, I excel in building high-performing teams and fostering strong vendor relationships. Achievements include mentoring future leaders and optimizing inventory management for efficiency. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

25
25
years of professional experience

Work History

Manager

Pizza Park
09.2023 - 03.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Cook Manager

Ray”s Pizza Bagel Cafe
01.1999 - 06.2023
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Coordinated with catering staff to deliver food services for special events and functions.

Manager

Europan Cafe
01.2005 - 08.2008
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

GED -

BMCC
New York, NY

Skills

  • Food Spoilage Prevention
  • Product Availability
  • Supply Ordering
  • Critical Thinking
  • Disciplinary Action
  • Food Consumption Estimates
  • Cooking Procedures
  • Proper Food Storage
  • Culinary Staff Management
  • Food Safety Regulations
  • Health Guidelines
  • Portion Sizes
  • Company Quality Standards
  • Consumption Tracking
  • Inventory Supervision
  • Work Assignments
  • Restaurant Operation
  • Timely Food Delivery
  • Kitchen Preparation
  • Food Safety and Sanitation
  • Maintaining Clean Work Areas
  • Order Control
  • Portion Standards
  • Cleaning and Sanitation
  • Proper Storage Procedures
  • Kitchen Management
  • Vendor Relationships
  • Legal Requirements
  • Staff Scheduling
  • Baking Techniques
  • Station Preparation
  • Inventory Cost
  • Employee Performance Evaluations
  • Safe Work Practices
  • Team Management
  • Food Safety
  • Customer Preferences
  • Order Accuracy
  • Developing Work Schedules
  • Food Preparing, Plating and Presentation
  • Counting Money
  • Manage Promotions
  • Cook Foods
  • Serve Customers
  • Staff Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Schedule Preparation

Languages

Spanish
Native or Bilingual

Timeline

Manager

Pizza Park
09.2023 - 03.2024

Manager

Europan Cafe
01.2005 - 08.2008

Cook Manager

Ray”s Pizza Bagel Cafe
01.1999 - 06.2023

GED -

BMCC

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Eugenio Casarrubias