Eugenio Guzman Martinez
Cedar Park,TX
Summary
Proven retail professional with a track record of enhancing customer satisfaction and loyalty at Walmart, adept in problem-solving and fluent bilingual communication. Demonstrates exceptional reliability and relationship-building skills, ensuring a secure and welcoming environment for clients as a trusted house sitter. Excels in customer service and cash handling, contributing to a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Retail Worker
Walmart
05.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
House Sitter
Personal Employer
05.2022 - 08.2022
- Communicated with homeowner via phone or text.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Collected, forwarded or signed for mail, packages, or home services.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
Education
Bachelor of Science - Biology
Texas State University
San Marcos, TX05-2026
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Display maintenance
- Relationship building
- Product knowledge expertise
- Time management
- Problem-solving
- Loss prevention techniques
- Fluent bilingualism
Affiliations
- Our Lady of Wisdom Catholic Center
Languages
Spanish
Native or Bilingual
Timeline
Retail Worker
Walmart
05.2023 - Current
House Sitter
Personal Employer
05.2022 - 08.2022
Bachelor of Science - Biology
Texas State University
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