EUGENIO ISAAC FLORES
Van Nuys
Summary
Experienced professional with a background in commercial real estate, luxury hospitality, and client-focused operations. Bilingual in Spanish, I excel at building strong relationships, supporting high-level executives, and delivering seamless experiences for clients and guests. Skilled in market research, property analysis, Salesforce, CoStar, and Concur Solutions, with a proven track record of preparing clear presentations, surveys, and marketing materials. Known for my adaptability, attention to detail, and ability to step into multiple roles across departments, I bring a practical, results-oriented approach to every project, balancing analytical insight with a focus on people.
Overview
9
9
years of professional experience
Work History
Client Services Coordinator
Savills
Los Angeles
04.2025 - Current
- Serve as primary administrative and client support resource for brokers, managing client communications and day-to-day operational needs.
- Create and produce detailed market, sublease, and coworking surveys using broker-provided data and industry platforms.
- Provide administrative, marketing, and graphic support for client pitches, proposals, and presentations.
- Coordinate on-site and off-site meetings, including calendar management, scheduling, travel arrangements, and conference room reservations.
- Perform accounting and billing functions, including preparation and submission of expense reports, invoices, and reimbursements using Concur Solutions.
- Apply working knowledge of commercial real estate concepts, including leases, commission agreements, RFPs/RFIs, and Letters of Intent (LOIs).
- Maintain Savills brand standards by applying approved templates to marketing materials such as flyers, proposals, tour books, floor plans, maps, and qualification packages.
- Enter, manage, and track commercial real estate listings using CoStar, internal listing systems, and proprietary databases.
- Update and maintain CRM records in Salesforce, ensuring accurate tracking of clients, prospects, and deal activity.
- Utilize CoStar, Salesforce, and LinkedIn to support broker prospecting, pipeline tracking, and market research.
- Manage marketing email communications and e-blast campaigns to clients and prospects.
- Schedule and coordinate broker tours, ensuring all logistics, materials, and property details are prepared in advance.
- Collaborate with Associates, Coordinators, and leadership on large-scale projects and cross-functional initiatives.
Real Estate Agent & Executive Assistant
Marcus and Millichap (The Louks Group)
Encino
06.2021 - 04.2025
- Advised multifamily and investment property owners on acquisition, disposition, and portfolio strategies.
- Prepared Broker Opinions of Value (BOVs), underwriting analyses, market comparables, and investment research.
- Marketed exclusive multifamily and investment property listings to qualified buyers through targeted outreach.
- Prospected new client relationships through owner research, cold calling, and consistent pipeline follow-up.
- Supported negotiation of exclusive listing agreements and purchase and sale agreements, assisting transactions from pitch through closing.
- Provided executive-level support to Jeff Louks, a senior broker with over 35 years of experience and more than $4 billion in transactional volume.
- Coordinated listing execution, buyer communications, property tours, and due diligence processes.
- Managed client databases, tracked deal pipelines, and ensured timely follow-up across Southern California markets.
Hospitality & Operations Associate
El Caballero Country Club
Tarzana
02.2019 - 03.2025
- Selected to work across multiple departments (Reception, Valet, Security, and Dining Room Lead) due to a strong reputation for professionalism, reliability, and exceptional hospitality service.
- Delivered high-touch, personalized service to club members and guests, consistently representing the club’s standards of discretion, courtesy, and excellence.
- Managed front desk and reception operations, serving as the first point of contact for members, handling inquiries, reservations, and issue resolution with a calm, service-oriented approach.
- Provided premium valet service, ensuring safe vehicle handling, efficient arrival/departure flow, and a welcoming first and last impression for members and guests.
- Supported security operations by monitoring access points, maintaining a safe and orderly environment, and assisting members and staff with situational awareness and incident response.
- Promoted to Shift Leader in Dining Room Operations, overseeing service flow, coordinating staff, and ensuring seamless, high-quality dining experiences.
- Led by example during high-volume service periods, resolving guest concerns quickly while maintaining composure and service standards.
- Trusted by management and department heads to step into critical roles as needed, reflecting adaptability, leadership potential, and commitment to hospitality excellence.
- Built strong rapport with members, staff, and leadership, contributing to repeat patronage and a consistently elevated guest experience.
Cashier Team Lead
Carl's Jr.
Reseda
03.2017 - 02.2019
- Led and managed team members in the absence of the manager, ensuring smooth operations, maintaining customer satisfaction, and addressing any issues that arose during the shift.
- Operated the cash register and accurately processed payments.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Education
Bachelor of Arts (B.A.) - Criminal Justice
California State University-Northridge
Northridge, CA, US05.2021
Skills
- Fluent in Spanish & Professional Communication
- Client & Member Relationship Management
- Luxury Hospitality & Guest Experience Leadership
- Real Estate Research & Market Analysis (CoStar, Salesforce)
- Event Coordination & Operations Management
- Attention to Detail & Time Management
- Adaptability, Cross-Department Flexibility & Team Collaboration
References
- Jeffrey Louks, Executive Managing Director Investments, Marcus and Millichap (310)-941-5899 jeff.louks@marcusmillichap.com
- Danny Brennan, Director Of Clubhouse Operations, El Caballero Country Club, (818) 590-1555, danny@elcaballerocc.com
- Bret Sanson, Vice President Investments Director, Partner, Marcus And Millichap, (310) 435-8576, brett.sanson@marcusmillichap.com
Languages
Spanish
Timeline
Client Services Coordinator
Savills
04.2025 - Current
Real Estate Agent & Executive Assistant
Marcus and Millichap (The Louks Group)
06.2021 - 04.2025
Hospitality & Operations Associate
El Caballero Country Club
02.2019 - 03.2025
Cashier Team Lead
Carl's Jr.
03.2017 - 02.2019
Bachelor of Arts (B.A.) - Criminal Justice
California State University-Northridge