Eugenya Farr-Prudhomme
Houston,Texas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Disputes Specialist
FIS Global Solutions
12.2020 - Current
- Answer inbound calls, emails, and live chat messages related to dispute or chargeback cases, providing accurate and clear information.
- Investigate the validity of claims, gathering supporting documentation, reviewing transaction details, and ensuring proper procedures are followed.
- Input dispute and chargeback details into the system, ensuring all relevant information is documented properly. Maintain records of customer interactions, claim status, and resolution details.
- Handle a high volume of dispute cases simultaneously, managing them through the entire resolution process.
Communicate with relevant financial institutions, merchants, and internal teams to resolve disputes.
Benefits Specialist
Teleperformance
05.2018 - 12.2020
- Verify patient insurance eligibility, benefits, and coverage details for scheduled services.
- Determine patient responsibility by calculating out-of-pocket costs based on insurance coverage (deductibles, copayments, and coinsurance).
- Update and maintain reference materials related to Medicare, Medicaid, and third-party payer guidelines, policies, and accepted insurance plans.
- Address inquiries about insurance, billing, and payment-related matters,ensuring patient satisfaction. Schedule appointments, procedures, and follow- up visits based on patient needs and healthcare provider availability
Billing Customer Service Representative
Iqor
03.2015 - 05.2018
- Respond to a high volume of incoming calls, providing assistance with customer inquiries, orders, billing, product information, and service-related issues.
- Communicate with customers via live chat, offering real-time solutions to problems such as account management, technical support, or billing questions.
- Address customer queries received through email, ensuring timely and professional responses to resolve issues such as product returns, complaints, and information requests.
- Handle escalated or more complex cases that require in depth investigation or personalized solutions, such as technical troubleshooting or high-stakes service disruptions.
Education
High School Diploma -
Aldine Senior HS
Skills
- Benefits Administration
- Case analysis
- Problem-solving abilities
- Problem-solving
Timeline
Disputes Specialist
FIS Global Solutions
12.2020 - Current
Benefits Specialist
Teleperformance
05.2018 - 12.2020
Billing Customer Service Representative
Iqor
03.2015 - 05.2018
High School Diploma -
Aldine Senior HS