EUGINA L.K. CHO
Kula,HI
Summary
Experienced professional with a strong background in route planning, team collaboration, and customer service. Proven ability to manage complex operations and ensure timely deliveries while adhering to safety protocols. Seeking to enhance operational efficiency and team development. Hardworking with strong skills in time management, route planning, and package handling, ensuring prompt and accurate Possesses excellent communication skills and a strong knowledge of the local area with a proven track record of on-time deliveries and successful customer service experiences and excellent service to ensure customer satisfaction. Professional experience in inspecting packages and verifying contents before delivery. Skilled in using modern communication and navigation tools to route and track deliveries. Highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, with work ethic's to quickly adapt to different processes and company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker hard worker experienced in problem-solving, service and time management a detailed individual aiming to leverage my abilities to successfully grow with Fed Ex
Overview
29
29
years of professional experience
Work History
Ramp Agent/CDL Class B Driver
FedEx
07.2025 - Current
- Operated ground support equipment to ensure timely aircraft servicing.
- Collaborated with team members to enhance operational efficiency during peak periods.
- Trained new employees on safety protocols and standard operating procedures.
- Implemented process improvements that reduced turnaround times for aircraft servicing.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo
- Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated Class B vehicle to deliver packages efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle compliance and safety standards.
- Assisted with loading and unloading cargo, ensuring secure transport and minimal damage to goods.
Courier/Ramp Feeder Agent/CDL B Driver
Fed Ex
08.2013 - Current
- Operated company vehicles safely while following local traffic laws and speed limits.
- Successfully planned and managed delivery routes for multiple drivers to ensure timely delivery of packages.
- Operated company vehicles to transport, deliver and pick up packages on assigned routes.
- Demonstrated excellent customer service skills when interacting with clients and customers.
- Ensured that all packages were handled carefully and securely during transport, minimizing damage or loss.
- Assisted with loading and unloading of parcels for delivery.
- Delivered packages on time and kept track of daily progress utilizing computer software programs.
- Developed strong relationships with clients by providing reliable services consistently.
- Avoided time delivery delays by carefully planning best routes.
- Attended training and development sessions focused on adhering to DOT regulations and safety standards.
- Drive CTV trucks with SAA cans to and from stations
- Heavy lifting and pulling of SAA cans ranging from 480lbs to 4,500lbs
- Performed vehicle safety checks prior to deliveries, ensuring compliance with all DOT regulations.
- Provided prompt and courteous communication with customers regarding package status updates.
- Performed daily preventative maintenance of assigned vehicle by completing maintenance checklists.
- Tracked shipments electronically throughout duration of journey until final destination was reached.
- Resolved customer complaints in a professional manner, leading to increased customer satisfaction ratings.
- Loaded vehicles with listed goods, checking for proper loading and taking precautions with hazardous goods.
- Supervised coworkers of job duties through out days when my managers are away from station
- Re-coordinated Routes when were short handed
- Conducted morning meeting's and work tasks to coworker's when my managers aren't able to
- Trained new employee's on routes or old employee's changing routes
- Trained new employees on warehouse duties or old employees in different warehouse positions
- Knowledge of filling out ULD slips,weight of SAA can's and plane airplane manifest
- Knowledge of time card inputs and other office tasks
Sales Merchandiser
Hawaiian Isles
07.2007 - 08.2009
- Managed inventory levels by implementing stock control procedures.
- Ensured smooth delivery of goods from suppliers according to agreed timelines.
- Demonstrated excellent communication skills in order to effectively collaborate with Customer's
- Developed strong customer relationships to ensure repeat business.
- Monitored store displays for compliance with customer standards.
- Successfully managed multiple tasks simultaneously while meeting tight deadlines.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Maintained product rotation by checking expiry dates or damage.
- Implemented store layout changes, including the addition of new fixtures.
- Collaborated with vendors to obtain and develop desired products.
- Negotiated prices, discount terms, and transportation arrangements with suppliers.
- Provided clerks with prices, mark-ups and mark-downs, manufacturer numbers, season codes, and style numbers.
- Worked independently
Line service
Hawaiian Airlines
08.1999 - 09.2001
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Pushed back aircrafts with push back tugs
- Drove tugs,belt loaders,and push back vehicles
- Guided aircrafts in for parking
- Wing walked aircraft
- Service d lavertory with lavatory hose and vehicles
- Applied APU/GPU service to aircraft
- Loaded and unloaded baggage from carts and belly of aircraft
- Cleaned interior of aircraft
Lot Attendent Supervisor
Dollar Rent a Car
06.1997 - 10.1999
- Demonstrated exceptional communication skills when interacting with both customers and coworkers
- Identified potential issues before they became major problems on the lot.
- Inspected vehicles upon arrival for any visible defects or damages.
- Assigned stock control numbers to vehicles and stored keys.
- Inspected vehicles to detect damage.
- Conducted regular inspections of the lot to ensure safety and security protocols were followed.
- Parked and retrieved vehicles for customers in parking lots,maintenance or outer car lots.
- Utilized strong problem solving abilities to resolve customer disputes in a professional manner.
- Took numbered tags from customers to locate and deliver vehicles to customers.
- Responded quickly and professionally to emergency situations while remaining calm under pressure.
- Manipulated vehicles into tight areas to take advantage of all spaces.
- Performed minor maintenance tasks such as checking oil, fluid levels, and tire pressure, and topping off windshield wiper fluid.
- Ensured that all paperwork was filled out correctly for new vehicles entering the lot.
- Maintained an accurate inventory of all cars on the lot.
- Supervised a team of employees while maintaining productivity standards set by management.
- Kept parking areas clean and orderly to ensure that space usage was maximized.
- Took numbered tags from customers, locate vehicles, and deliver vehicles and provide customers with instructions for locating vehicles.
- Greeted customers and opened car doors.
- Provided customer assistance and information, such as giving directions and handling wheelchairs.
- Serviced vehicles with gas, oil and water.
- Called emergency responders and proper authorities and provided motorist assistance, such as giving directions and helping jump start stalled vehicle.
- Performed personnel activities, such as supervising coworkers
Education
High School Diploma -
H.P. Baldwin High School
Wailuku05-1996
Skills
- Clean driving record
- DOT
- Valid Driver's license w/ CDL B and Hazmat endorsement
- Working independently
- Muiltiple Route planning
- Sorting inbound/outbound freight
- Team collaboration
- Problem-solving
- Vehicle inspections
- Handheld scanning devices
- Multitasking and organization
- Verbal and written communication
- Defensive driving/Map reading
- Uld set up
- Coordinating efficient routes
- Courier training for new hires
- Ramp service
- Aircraft marshalling
- Team leadership
- Pushback and towing 757 aircrafts
- Load planning
- Vehicle/Tug operation
- Ground support services
- Cargo handling
- Weight/balance loading
- Cargo equipment operation
- Ground support equipment operation
- Hazardous materials handling
- Equipment inspection
Timeline
Ramp Agent/CDL Class B Driver
FedEx
07.2025 - Current
Courier/Ramp Feeder Agent/CDL B Driver
Fed Ex
08.2013 - Current
Sales Merchandiser
Hawaiian Isles
07.2007 - 08.2009
Line service
Hawaiian Airlines
08.1999 - 09.2001
Lot Attendent Supervisor
Dollar Rent a Car
06.1997 - 10.1999
High School Diploma -
H.P. Baldwin High School