Eukelia Jeans
Memphis,TN
Summary
Accomplished Lead Maintenance Technician at Mimeo with a proven track record of optimizing maintenance processes to enhance equipment efficiency. Skilled in electrical troubleshooting and team management, I excel in driving continuous improvement initiatives and fostering strong client relations. My approach has significantly reduced equipment downtime, ensuring operational excellence and safety compliance.
Overview
18
18
years of professional experience
Work History
Lead Maintenance Technician
Mimeo
Memphis, TN
04.2022 - Current
- Supervised technicians and assigned responsibilities.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Achieved advanced training on machine handling and cleaning, safety and heavy equipment utilization procedures.
Lead Engineering Technician
Heartside Foods
Memphis, TN
07.2019 - 04.2022
- Led cross-functional teams to drive continuous improvement initiatives and achieve operational excellence.
- Evaluated emerging technologies for potential implementation into existing systems or as part of future projects.
- Established a strong rapport with clients due in part from consistently delivering high-quality results on-time while maintaining clear lines of communication throughout engagements.
- Reduced equipment downtime, ensuring timely maintenance, repairs, and calibration of critical systems.
- Contributed to successful project completion through diligent monitoring of schedules, budgets, deliverables, and milestones.
Lead Chemical Operator
WMBarr
Memphis, TN
02.2015 - 07.2019
- Developed safety protocols for handling hazardous materials, reducing workplace accidents and incidents.
- Maintained detailed records of production activities and results, allowing for accurate reporting and analysis to inform future decisionmaking.
- Contributed to cost-saving initiatives by identifying inefficiencies within current operations and recommending solutions for improvement.
- Coordinated with other departments to optimize workflow, facilitating better communication between teams and increasing overall efficiency.
- Trained new chemical operators on proper procedures and safety guidelines, fostering a safe work environment for all team members.
- Ensured compliance with environmental regulations by adhering to best practices for waste disposal and emissions control.
Patient Account Specialist
Stone River Pharmacy Solutions
Memphis, TN
08.2011 - 02.2015
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Electronically submitted bills according to compliance guidelines.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Safeguarded patient confidentiality while handling sensitive financial information by adhering to strict HIPAA regulations and organizational privacy policies.
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
Front Office Receptionist
Kidney Disease Consultants
Southaven, MS
09.2010 - 08.2011
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
Stock Crew Lead
Nike
Memphis, TN
03.2009 - 09.2010
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Inspected merchandise for quality, variety and safety against specifications.
- Trained stock team in merchandising, storage management and customer service.
- Logged daily production, shrink and inventory levels in computer system.
- Increased customer satisfaction with timely order processing, fulfilling requests accurately and promptly.
- Coordinated assignments to keep workspaces clean and organized.
Shift Manager
Captain D's Seafood
Memphis, TN
06.2006 - 03.2009
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Sheffield High School
Memphis, TN05.2007
Skills
- Electrical Troubleshooting
- Electrical repair
- Lockout and tagout procedures
- Masonry repairs
- Mechanical Troubleshooting
- Telephone skills
- Data Entry
- Customer/Client relations
- Organization skills
- Verbal and written communication
- Office Administration
- Problem solving ability
- Safety awareness
- Chemical Handling
- Cleaning Expertise
- Detail Oriented
- Team Management
- Supervisory Experience
- Health and safety compliance
Timeline
Lead Maintenance Technician
Mimeo
04.2022 - Current
Lead Engineering Technician
Heartside Foods
07.2019 - 04.2022
Lead Chemical Operator
WMBarr
02.2015 - 07.2019
Patient Account Specialist
Stone River Pharmacy Solutions
08.2011 - 02.2015
Front Office Receptionist
Kidney Disease Consultants
09.2010 - 08.2011
Stock Crew Lead
Nike
03.2009 - 09.2010
Shift Manager
Captain D's Seafood
06.2006 - 03.2009
High School Diploma -
Sheffield High School