Maiya Freeman
Kennesaw,GA
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
In-Store Shopper/GroceryStocker/Cashier
Kroger Company
10.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
Cashier/Grocery Stocker/In-Store Team Member
Walmart
11.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Front Desk Receptionist
Barclay Hotel
11.2016 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Frank McClarin High School
College Park, GA03.2017
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- E-commerce familiarity
- Cash handling proficiency
- Stock replenishment
- Shelf Stocking
Timeline
In-Store Shopper/GroceryStocker/Cashier
Kroger Company
10.2022 - Current
Cashier/Grocery Stocker/In-Store Team Member
Walmart
11.2021 - 06.2022
Front Desk Receptionist
Barclay Hotel
11.2016 - 10.2020
High School Diploma -
Frank McClarin High School