Overview
Work History
Education
Skills
Timeline
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EULA RUTHERFORD

1302 6th Pl S Apt M2, Phenix City,AL

Overview

12
12
years of professional experience

Work History

Office Manager

Shell's Kitchenware LLC
01.2020 - Current
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Used judgment and initiative in handling confidential matters and requests.
  • Assigned work and monitored performance of project personnel.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Developed and implemented office policies and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assistant Store Manager

Total Restaurant Equipment
01.2016 - 10.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Team Lead

Popeyes Chicken
01.2012 - 02.2016
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.

Education

Associate of Science - Business Management

Miller-Motte Technical College
Columbus, GA
12.2015

Skills

  • Budget Administration
  • Business Management
  • Labor Relations
  • Administrative Oversight
  • Regulatory Compliance
  • Hiring and Staffing
  • Business Planning
  • Product Branding
  • Paperwork Processing
  • Data Entry
  • Senior Leadership Support
  • Shipping and Receiving Understanding
  • Microsoft Office expertise
  • Credit Card Payment Processing
  • Problem-Solving Abilities
  • Call Center Operations
  • Customer Service expert
  • Problem Resolution
  • Clerical Support
  • Call Monitoring
  • One Call Resolution

Timeline

Office Manager

Shell's Kitchenware LLC
01.2020 - Current

Assistant Store Manager

Total Restaurant Equipment
01.2016 - 10.2023

Team Lead

Popeyes Chicken
01.2012 - 02.2016

Associate of Science - Business Management

Miller-Motte Technical College

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EULA RUTHERFORD