EULA RUTHERFORD
1302 6th Pl S Apt M2, Phenix City,AL
Overview
12
12
years of professional experience
Work History
Office Manager
Shell's Kitchenware LLC
01.2020 - Current
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Used judgment and initiative in handling confidential matters and requests.
- Assigned work and monitored performance of project personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed and implemented office policies and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Store Manager
Total Restaurant Equipment
01.2016 - 10.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Team Lead
Popeyes Chicken
01.2012 - 02.2016
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
Education
Associate of Science - Business Management
Miller-Motte Technical College
Columbus, GA 12.2015
Skills
- Budget Administration
- Business Management
- Labor Relations
- Administrative Oversight
- Regulatory Compliance
- Hiring and Staffing
- Business Planning
- Product Branding
- Paperwork Processing
- Data Entry
- Senior Leadership Support
- Shipping and Receiving Understanding
- Microsoft Office expertise
- Credit Card Payment Processing
- Problem-Solving Abilities
- Call Center Operations
- Customer Service expert
- Problem Resolution
- Clerical Support
- Call Monitoring
- One Call Resolution
Timeline
Office Manager
Shell's Kitchenware LLC
01.2020 - Current
Assistant Store Manager
Total Restaurant Equipment
01.2016 - 10.2023
Team Lead
Popeyes Chicken
01.2012 - 02.2016
Associate of Science - Business Management
Miller-Motte Technical College