Eula "Jean" Thompson
Santee,CA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
5
5
years of professional experience
Work History
Business Development
Good Earth Plants
07.2022 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Custom Homes Sales Consultant
ADT, LLC
01.2022 - 07.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Stayed knowledgeable on latest alarm technology innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Closed 7+ self generated leads per month
Sr. Sales Consultant
Brinks Home Security
10.2021 - 12.2021
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions within seven days of signing contract.
- Increased territorial share by driving new market penetration strategy to address emerging customer and industry needs.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Closed 6+ self generated sales per month.
Custom Homes Sales Consultant
ADT, LLC
12.2019 - 10.2021
- Received Rookie of the Month award in my first and second month(s) of employment
- Performed at 36% over plan in first full year, and while working at home during COVID shut down
- Maintained 60+% gross closing ration
Small Business Consultant
SBGA Business Co-operative
08.2018 - 09.2019
- Mapped current business and operational processes and recommended areas for improvement for customer.
- Reviewed customers files, records and other documents to obtain business information and key data informing responses to development requests.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies for customer.
- Collaborated with Billing and Customer Service departments to respond to questions and concerns regarding project details.
- Optimized systems and platform performance capabilities in most efficient, practical way possible.
Education
Associate of Arts - Business Management
Grossmont College
El Cajon, CANo Degree - Business Administration And Management
San Diego State University
San Diego, CASkills
- Referral Generation
- Industry Trends
- Consultative Selling Techniques
- Product and Service Knowledge
- Site Visits
- Effective Listening and Communication
- Offer Negotiations
- Mobility Devices
- Active Learning
- Client Development and Retention
- Prospecting and Cold Calling
- Customer Needs Assessments
- Interpersonal Communication Skills
- Sales Development
- Strategic Networking
- Consultative Sales Techniques
- Manage Contracts
- Customer Relationship Management
- Social Media Platforms
- Customer Acquisition
- Special Events
- Competitor Analysis
- Quote and Proposal Management
- Effective Customer Communication
- New Business Opportunities
- Salesforce Software
- Process Improvement
- Account Management
- Contract Negotiation Expertise
- Proposal Writing
- Event Planning
- Staff Management
- Verbal and Written Communication
- Sales Expertise
- Business Administration
- Client Relationship-Building
- Coaching and Mentoring
- Networking Strength
- Referral Management
- Team Collaboration
- New Business Development
- Issue Resolution
- Sales Leadership
- Team Leadership
- Prospect Targeting
- Territory Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Business Development
Good Earth Plants
07.2022 - Current
Custom Homes Sales Consultant
ADT, LLC
01.2022 - 07.2022
Sr. Sales Consultant
Brinks Home Security
10.2021 - 12.2021
Custom Homes Sales Consultant
ADT, LLC
12.2019 - 10.2021
Small Business Consultant
SBGA Business Co-operative
08.2018 - 09.2019
Associate of Arts - Business Management
Grossmont College
No Degree - Business Administration And Management
San Diego State University
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