Summary
Work History
Education
Skills
Timeline
Volunteer
Eulalia  Oliver

Eulalia Oliver

Administrative Assistant
South Fulton,GA

Summary

Detail-oriented Administrative Assistant with experience in customer service, data entry and office management.

Work History

Team Member

Popeyes Louisiana Kitchen ®
02 2024 - 02 2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Prepared food orders, cooking on grill and operating fry station.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Customer Service Representative

Peninsula Flooring Ltd.
01 2007 - 03 2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Developed and updated databases to handle customer data.

Office Manager/Bookkeeper

International Brotherhood of Teamsters Local 533
09 2005 - 06 2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service Agent

Act 1 Temp Agency- Airborne Express
03 2002 - 03 2002
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Customer Service Lead

The Sutherland Group Ltd.
09 2000 - 07 2001
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Customer Service Coordinator

ACT 1 Temp Agency- Mayflower (Moving Company)
01 1999 - 01 1999
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated logistics for customer orders.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept accurate records to document customer service actions and discussions.

Sales Representative / Customer Service

Rave (Clothing Store)
03 1996 - 06 1996
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.

Education

College Credits - Math, Science, and English

U.C. Berkeley
08.1996

High School Diploma - General Education

Castle Park Senior High School
06.1997

Associates Degree - Administrative Assistant

Kelsey-Jenney College
06.1999

Skills

  • Recordkeeping
  • Office management
  • Administrative support
  • Database administration
  • Office management
  • Invoice Processing
  • Customer and client relations
  • Documentation and reporting
  • Multi-line phone proficiency
  • Bookkeeping
  • Paperwork drafting
  • Mail distribution
  • Time management
  • Sorting and labeling
  • Customer relations and communications
  • Accounting familiarity

Timeline

Team Member

Popeyes Louisiana Kitchen ®
02 2024 - 02 2024

Customer Service Representative

Peninsula Flooring Ltd.
01 2007 - 03 2007

Office Manager/Bookkeeper

International Brotherhood of Teamsters Local 533
09 2005 - 06 2006

Customer Service Agent

Act 1 Temp Agency- Airborne Express
03 2002 - 03 2002

Customer Service Lead

The Sutherland Group Ltd.
09 2000 - 07 2001

Customer Service Coordinator

ACT 1 Temp Agency- Mayflower (Moving Company)
01 1999 - 01 1999

Sales Representative / Customer Service

Rave (Clothing Store)
03 1996 - 06 1996

College Credits - Math, Science, and English

U.C. Berkeley

High School Diploma - General Education

Castle Park Senior High School

Associates Degree - Administrative Assistant

Kelsey-Jenney College
Eulalia OliverAdministrative Assistant