EULALIA SCHULTZ
201 W. Hurst Ave., Harlingen,TX
Summary
Healthcare professional prepared to bring compassion and efficiency to the caregiving role as a Direct Support Professional II. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
15
15
years of professional experience
Work History
Temporary File Clerk
Express Employment Professionals/ABC Supply Co.
12.2017 - 01.2018
- Temporary clerical duty consisted solely of filing company paperwork for the years 2015-2016 in preparation for the auditor
Fine Fragrance Salesperson & Customer Service Representative
Fragranza-The Perfume Gallery
10.2016 - 04.2017
- Utilized strong keyboarding and navigation skills in Windows PC applications and constant self-updating of new office/store merchant technology programs; simultaneously greeted and quickly built rapport with walk-in clients or phone inquiries; listened carefully before gently probing to identify the topic and type of assistance needed before presenting fine fragrance options within client budget exceeding customer service expectations; helped guide and educate customer on product line, tracked, and ordered inventory, navigated cash register, credit/debit card machine, and calculator, as well as computer hardware and software with proprietary information system to perform transactions efficiently while enabling positive customer interactions ensuring customer retention with current and future needs met
- Eliminated product returns by negotiating product exchanges to ensure client satisfaction and prevent profit loss
- Participated actively in assisting with hiring and training new hires to be successful on the sales floor
Identity Protection Specialist/Customer Service Representative
Qualfon/LifeLock Group
06.2015 - 12.2015
- As an Identity Protection Specialist/Customer Service Rep. for the LifeLock project, I served as a front-line resource for handling heavy inbound calls such as inquiries regarding product support, account management, member portal navigation assistance (online), and more
- Exercising my ability to empathize, negotiate, multi-task, and troubleshoot across various areas in an efficient manner, I simultaneously performed tasks as a product expert focused on member education and member satisfaction as well as service expansion opportunities to drive increased revenue up to and including tasks allowing me as a high-performing team member to be a value-add to the existing company culture
Community Relations Volunteer then Contract/Temporary Client Rights Officer’s Assistant
Rio Grande State Center
12.2009 - 06.2010
- Began volunteering from within Community Relations, where I assisted Elie Santa Ana’s staff with organizing their donations, such as clothing, shoes, and items, as well as shopping for, assembling gift bags for all residents and patients, and distributing holiday items to clients during the Christmas season
- Contract/Temporary Assistant tasks included attending and participating in various committee meetings, along with auditing Client Abuse, Neglect, and Exploitation cases under Client Rights Officer (Hector Falcon), and ensuring compliance with the Texas Administrative Code
Secretary/Client Service Professional/Receptionist/Customer Service Representative
H& R Block
12.2009 - 04.2010
- Clerical duties comprised a variety of positions in which I interacted with clients by phone or in person as the public’s point of contact while providing administrative support to all office tax professionals, as I ensured a positive experience in our busiest district tax office
- Performed wide range of administrative support duties including cashiering, collecting, recording, and depositing payments; answering busy multi-line telephone system to respond to client inquiries, coordinated and scheduled appointments with clients and managing the office calendar for tax professionals, and routed calls to proper authorities; held tax talk presentations for public meeting groups; assembled client packets and processed paperwork and incoming mail; maintained a pleasant and organized lobby
Secretary/Customer Service Representative
Legends Sports Photography & Epiphany Photo
09.2008 - 07.2009
- Responsible multi-tasking involved creating and maintaining positive environment conducive to profitable business relations with public amongst other duties via utilization of problem-solving and analytical thinking in quickly responding to and solving complex customer calls and inquiries while navigating in-house proprietary information system to mail customer order materials; place and track orders; answer payment questions, and ensure quality standards met
- Light cashiering; collecting; recording and depositing payments into business bank account; utilization of light Quickbooks for basic bookkeeping; exercising of proficiency in word processing and spreadsheet maintenance; coordinating and scheduling appointments while managing photographer/business owner’s calendar; filing, faxing, making copies, and running errands aside from assisting with training new hires or temporary employees
Bilingual Customer Service Representative/Billing Specialist
Veritude/Time Warner Cable
02.2008 - 06.2008
- Customer Service Representative handling heavy inbound and occasional outbound calls in up-selling or cross-selling as needed after providing product guidance and education, answering billing questions, quoting rates, scheduling appointments for installs, or provision of basic troubleshooting assistance all in one-call resolution of basic to more complex calls from beginning to end of friendliest interaction possible to match any customer communication style or personality
Bilingual Collections Agent/Bank of America Customer Service Representative
Advanced Call Center Technologies
12.2006 - 04.2007
- Successfully negotiated delinquent accounts as agent for Bank of America and various other credit card companies
- One of several top bilingual collectors chosen for new Customer Service project managing customer accounts; duties included utilizing company software, data entry, analytical and problem-solving skills to evaluate account status with customers over the phone in a heavy inbound call center setting answering general questions such as providing account balances or reviewing transaction history to answering more complex or potentially problematic questions while promoting overdraft protection and various savings account(s) or other bank products, or courteously directing miscellaneous questions to appropriate relevant authorities
Employment Services Counselor/Bilingual Spanish Interpreter
Huron County Department of Job & Family Services
01.2004 - 07.2004
- Exercised strong communication skills as an Employment Services Counselor/Spanish Interpreter for the Workforce Development Unit that screened Ohio residents for eligibility programs such as Food Stamps, Medicaid, Children’s Services, job readiness, or education grants as stepping stones to their achieving and maintaining physical health and financial self-sufficiency
- Provided job search and job placement assistance as well as administered testing for occupational and vocational job readiness, assisted clients with mock interviews and resume writing
Fill-in Lead Teacher/Caregiver
First Lutheran Church ABC Learning Center
06.2003 - 01.2004
- Moved up from the toddler room Assistant Teacher to Fill-in Lead Teacher for grade school children. Tasks included preparing the classroom, lesson plans, activities, and field trips for children from grades K-5 with a mission to provide programming in a Christian atmosphere where children can experience curiosity for exploring and learning in the world around them, and teaching cooperation with, kindness for, and understanding of others. Children were encouraged to grow spiritually, intellectually, physically, socially, and emotionally in a safe and secure environment through developmentally appropriate and multi-sensory activities
Sales Specialist
Victoria’s Secret
06.2003 - 01.2004
- Quickly greeted walk-in customers and gently probed for opportunities to provide product education and exceed customer expectations within their budget
- Drove store sales and growth by personally selling to customers, engaging them, as well as reading cues and responding effectively
- Negotiated product returns into exchanges to minimize profit loss, and converted offers and other promotions into larger sales
- Provided gift packaging services after ringing up items using a cash register and calculator, aside from replenishing, stocking, styling inventory for display, and light housekeeping, in addition to store closing shift procedures
Meat & Seafood Clerk & Customer Service
Meijer’s
06.2003 - 01.2004
- Quickly built rapport with customers as a Clerk in this department by displaying enthusiasm, good eye contact, and engaging body language
- Cleaned, stocked, and maintained pleasant product displays according to merchandising standards
- Utilized technology to complete activities and tasks such as weighing and pricing items for sale
- Followed safety and sanitation procedures to ensure quality service and products for customers, as well as performing store closing shift procedures
Home Health Aide/Provider/Caregiver
Vicky Roy Home Health
09.2002 - 04.2003
- Warmly greeted clients daily and assisted them early by waking them up, moving from area to area by lifting and transferring from bed to wheelchair or seating for toileting, bathing, dressing, preparing meals and feeding them, assisted with grooming, laundry, medication, and aiding them with regular exercise as well as transporting and escorting for shopping or taking them to appointments, walk with ambulatory clients or push in a wheelchair as required, have provided light housekeeping in addition to carrying out duties and responsibilities following client care plan, policy and procedure
Education
Associate of Applied Science - Education & Training
Texas State Technical College
Harlingen05-2028
Skills
- 1 year of Home Health Caregiving experience for elderly and disabled individuals
- 2 years of stellar customer service and administrative support experience
- Computer and report writing (documentation) skills and excellent bilingual Spanish communication skills
- Critical thinker & problem-solver individually or collaboratively with team
- Open schedule availability, dependable, reliable, flexible and adaptable to schedule changes
- Multitasking Abilities
- Reliable and calm under pressure
- Friendly, positive attitude
Timeline
Temporary File Clerk
Express Employment Professionals/ABC Supply Co.
12.2017 - 01.2018
Fine Fragrance Salesperson & Customer Service Representative
Fragranza-The Perfume Gallery
10.2016 - 04.2017
Identity Protection Specialist/Customer Service Representative
Qualfon/LifeLock Group
06.2015 - 12.2015
Community Relations Volunteer then Contract/Temporary Client Rights Officer’s Assistant
Rio Grande State Center
12.2009 - 06.2010
Secretary/Client Service Professional/Receptionist/Customer Service Representative
H& R Block
12.2009 - 04.2010
Secretary/Customer Service Representative
Legends Sports Photography & Epiphany Photo
09.2008 - 07.2009
Bilingual Customer Service Representative/Billing Specialist
Veritude/Time Warner Cable
02.2008 - 06.2008
Bilingual Collections Agent/Bank of America Customer Service Representative
Advanced Call Center Technologies
12.2006 - 04.2007
Employment Services Counselor/Bilingual Spanish Interpreter
Huron County Department of Job & Family Services
01.2004 - 07.2004
Fill-in Lead Teacher/Caregiver
First Lutheran Church ABC Learning Center
06.2003 - 01.2004
Sales Specialist
Victoria’s Secret
06.2003 - 01.2004
Meat & Seafood Clerk & Customer Service
Meijer’s
06.2003 - 01.2004
Home Health Aide/Provider/Caregiver
Vicky Roy Home Health
09.2002 - 04.2003
Associate of Applied Science - Education & Training
Texas State Technical College