Gabriela Zarate
Dallas,TX
Summary
Accomplished Office Manager and Receptionist with a proven track record at La Familia Auto Insurance, excelling in organization and customer complaint resolution. Mastered bilingual communication and data entry, enhancing client satisfaction and operational efficiency. Demonstrated exceptional ability to manage time and confidentiality, significantly contributing to business success. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Receptionist
The Villa At Mountain View
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Office Manager
La Familia Auto Insurance
01.2020 - 11.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED -
Burnsville Adult Education
Burnsville, MNSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Bilingual
- Travel Coordination
- Problem-Solving
- Customer Complaint Resolution
- Appointment Scheduling
- Security understanding
- Scheduling appointments
- Supply Ordering
Languages
Spanish
Professional Working
Timeline
Receptionist
The Villa At Mountain View
04.2022 - Current
Office Manager
La Familia Auto Insurance
01.2020 - 11.2021
GED -
Burnsville Adult Education
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