Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Eula Louise Mack

Bolton

Summary

Dynamic Hearing Officer with extensive experience at the Division of Medicaid, adept at conducting complex hearings and making impartial rulings. Proven leadership in team environments, fostering collaboration and enhancing decision-making processes. Skilled in regulatory compliance and conflict resolution, ensuring high-quality outcomes and customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Contract Hearing Officer

Division Of Medicaid
Jackson
11.2023 - Current
  • Interviewed clients and witnesses to verify essential case information.
  • Prepared thorough written papers and presentations outlining opinions and decisions.
  • Heard testimony from witnesses and evaluated their credibility.
  • Developed recommendations based on findings of fact in each case heard.
  • Made rulings based on evidence presented at hearings.
  • Ensured that all parties had an opportunity to present their arguments fully.
  • Researched applicable laws and regulations to ensure compliance with established standards.
  • Conducted hearings to make decisions on claims and cases.
  • Analyzed data to make decisions on complex cases.
  • Instructed parties on proper procedure when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Rendered written opinions outlining factual findings and legal conclusions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Hearing Officer Team Lead

Division Of Medicaid
Jackson
04.2011 - 06.2023
  • Maintained accurate records of all proceedings and decisions made.
  • Conducted hearings, interviews, and investigations to gather facts and evidence.
  • Ensured that all parties had an opportunity to present their arguments fully.
  • Communicated effectively with all parties involved in a dispute resolution process.
  • Heard testimony from witnesses and evaluated their credibility.
  • Coordinated follow-up activities after hearings were completed.
  • Developed recommendations based on findings of fact in each case heard.
  • Rendered written opinions outlining factual findings and legal conclusions.
  • Made rulings based on evidence presented at hearings.
  • Prepared thorough written papers and presentations outlining opinions and decisions.
  • Researched applicable laws and regulations to ensure compliance with established standards.
  • Instructed parties on proper procedure when needed.
  • Conducted hearings to make decisions on claims and cases.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained accurate records of employee attendance and task completion times.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Monitored team progress and enforced deadlines.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Ensured compliance with company policies and procedures throughout the team.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

Master of Science - Leadership

Belhaven University
Jackson, MS
05-2014

Skills

  • Written communication
  • Hearing procedures
  • Collaboration
  • Decision making
  • Team leadership
  • Interpersonal communication
  • Critical thinking
  • Conflict resolution
  • Regulatory compliance
  • Policy interpretation
  • Problem-solving aptitude
  • Leadership skills
  • Decision-making
  • Problem-solving abilities
  • Administrative law principles
  • Impartial judgment
  • Emotional intelligence
  • Effective communication
  • Case preparation
  • Ethical conduct
  • Multitasking
  • Teamwork and collaboration
  • Time management
  • Case management

Affiliations

  • Walking
  • Family and Friend Gatherings
  • Travel
  • Cooking

Accomplishments

  • Employee of the Month Commendation
  • Employee of the Year
  • Certificate of Congratulations from MS State Senate

Certification

  • National Association of Hearing Officials, Inc.

References

References available upon request.

Timeline

Contract Hearing Officer

Division Of Medicaid
11.2023 - Current

Hearing Officer Team Lead

Division Of Medicaid
04.2011 - 06.2023

Master of Science - Leadership

Belhaven University

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Eula Louise Mack