Eulogia Norales Clarke
Houston
Summary
Accomplished Housekeeping Room Attendant with a proven track record at JW Marriott, enhancing guest satisfaction through exceptional customer service and meticulous attention to detail. Expert in chemical handling and guest relations, consistently exceeding cleanliness standards and improving room turnaround times by 20%. Dedicated to maintaining a safe and welcoming environment for all guests.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
JW Marriott
10.2021 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Housekeeping Room Attendant
Riu Times Square Hotel
06.2017 - 08.2021
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Education
Nursing Education
Educatev
Honduras11-2003
Teaching
Escuela Normal Mixta Del Litoral
Honduras04-2001
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Chemical handling
Timeline
Housekeeping Room Attendant
JW Marriott
10.2021 - Current
Housekeeping Room Attendant
Riu Times Square Hotel
06.2017 - 08.2021
Nursing Education
Educatev
Teaching
Escuela Normal Mixta Del Litoral
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