Euly Santos

· Spearhead the transition of sheltered families to private housing, fostering empowerment and self-sufficiency.

· Collaborate with DHS/HRA and diverse institutions to provide comprehensive support, including emotional assistance, counseling, and advocacy for 45 families.

· Optimize resident onboarding by streamlining intake, crisis intervention, education, and orientation processes.

· Proactively address inquiries, repairs, lease concerns, and arrears with Property Management to ensure prompt resolution.

· Compile weekly reports for supervisors to pinpoint primary household needs and risks, facilitating targeted referral advocacy.

· Administered support for a workforce of over ~200 employees at the Human Resources Department.

· Addressed daily email inquiries to employees, delivering accurate information promptly and efficiently.

· Organized, maintained, and audited personnel records; including but not limited to New Hires

· Validated and upheld precise records of Work Authorization documentation, adeptly managing employees’ requests for employment verification.

· Helped promote a company culture and company core values that encourages top performance and high morale.

· Delivered crisis intervention, guidance, and supportive counseling to up to a caseload of ~40 clients.

· Integrated practices including trauma-informed care to create individualized service plans based on clients' strengths.

· Utilized motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes.

· Consistently completed tasks on time, raising the bar for performance and taking accountability for own actions when needed.

· Finalized documentation and reports to ensure eligibility, funding, and compliance with state and agency policy.

· Managed and coached a dynamic office team of 10.

· Created a performance-driven office culture through the development of performance management coaching and counseling.

· Contributed to the office’s business strategy by helping business leaders identify, prioritize, and build organizational capabilities.

· Offered direct support to employees through onboarding/off-boarding, HR data management, employee relations, and reporting.

· Assessed employee engagement and needs by gaining insights from employee off-boarding and exit interviews.